Call Centre Training (Level 3)

Oxford Home Study College
5.0
2 reviews
  • Thank you
    ← | →
  • I had the best experience.
    ← | →

Course

Online

£ 385 VAT inc.

The best Telephone Skills courses

See all

See all

Description

  • Type

    Course

  • Level

    Intermediate

  • Methodology

    Online

  • Duration

    48 Weeks

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay.
This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing course.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now closed

About this course

What Will Students Learn
• The nuances of body language and verbal skills.
• Aspects of verbal communication such as tone, cadence, and pitch.
• Questioning and listening skills.
• Ways of delivering bad news and saying no.
• Effective ways to negotiate.
• The importance of creating and delivering meaningful messages.
• Tools to facilitate communication.
• The value of personalizing interactions and developing relationships.
• Vocal techniques that enhance speech and communication ability.
• Techniques for managing stress.

No particular entry requirement for this course.Any one around the world can take up this course online.

Recognized certificate
Easy access of tutor
Learning flexibility
Self-motivated environment

For apply online please visit website:http://oxfordhomestudy.com
Email: info@ oxfordhomestudy.com
Phone: +441865686162

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Fill in your details to get a reply

We will only publish your name and question

Reviews

5.0
  • Thank you
    ← | →
  • I had the best experience.
    ← | →
100%
4.7
excellent

Course rating

Recommended

Centre rating

Karim Zerara

5.0
16/06/2021
About the course: Thank you
Would you recommend this course?: Yes

M A NIMESHA DESHANI

5.0
03/02/2021
About the course: I had the best experience.
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

This centre's achievements

2021

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 7 years

Subjects

  • Call Centre
  • Customer Service Skills
  • Customer Care
  • Customer Service
  • Sales
  • Customer Relationship Management
  • Call Handling
  • Sales Training
  • Call Center Training
  • Call Center Course
  • Call Center Courses

Teachers and trainers (1)

Allocated Upon Enrolment

Allocated Upon Enrolment

Tutor

Course programme

Call centre certificate course, consists of the following seven units:

Unit 1 – Verbal Communication Techniques

Unit 2 – Who Are Your Customers?

Unit 3 – Asking the Right Questions

Unit 4 – Sales by Phone

Unit 5 – Developing a Script

Unit 6 – Negotiation Techniques

Unit 7 – Dealing with Difficult Customers

See related categories

Call Centre Training (Level 3)

£ 385 VAT inc.

The best Telephone Skills courses

See all

See all