Caring For Your Customers
Course
In Leicester
Description
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Type
Course
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Location
Leicester
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Duration
1 Day
This training is designed to introduce the concept of providing excellent customer service,both internally and externally. There will be plenty of opportunities to share experiences and pick up some examples of good practice.
Facilities
Location
Start date
Start date
About this course
None
Reviews
Course programme
Course Level: Level 2
Course Type: Part Time
Curriculum Area Description: Business
How to Apply: Telephone
Entry Requirements: None
Study Hours: 7
Nº of Weeks:1
Work Placement: No
Work Placement Attendence: Optional
Course Progression: Business Administration NVQ level 2 or Customer service NVQ Level 2
Careers Progression: Develops your internal and external customer service skills
Course Description:
This training is designed to introduce the concept of providing excellent customer service,both internally and externally. There will be plenty of opportunities to share experiences and pick up some examples of good practice.
Description Breakdown:
The Importance of customer service and the role in your organisation
How to serve internal and external customers
Project an image of professionalism and competence
Customers and how to build relationships
How to handle complaints and take responsibility for customer satisfaction.
Assessment Description: Continuous
Nº Places Available: 10
Trips Residentials: Not applicable
Qualification: College Certificate
Tuition Fees: 0
Material Fees: 0
Exams Fees: 0
Exam Registration: 0
Residential Fees: 0
Total Fees: 0
Additional Costs Total: 0
Additional information
Caring For Your Customers