Caring For Your Customers

Course

In Leicester

Price on request

Description

  • Type

    Course

  • Location

    Leicester

  • Duration

    1 Day

This training is designed to introduce the concept of providing excellent customer service,both internally and externally. There will be plenty of opportunities to share experiences and pick up some examples of good practice.

Facilities

Location

Start date

Leicester (Leicestershire)
See map
Painter Street, LE1 3WA

Start date

On request

About this course

None

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Course programme

Course Team Leader: Snow, Susan

Course Level: Level 2

Course Type: Part Time

Curriculum Area Description: Business

How to Apply: Telephone
Entry Requirements: None

Study Hours: 7
Nº of Weeks:1

Work Placement: No
Work Placement Attendence: Optional

Course Progression: Business Administration NVQ level 2 or Customer service NVQ Level 2

Careers Progression: Develops your internal and external customer service skills

Course Description:
This training is designed to introduce the concept of providing excellent customer service,both internally and externally. There will be plenty of opportunities to share experiences and pick up some examples of good practice.

Description Breakdown:
The Importance of customer service and the role in your organisation

How to serve internal and external customers

Project an image of professionalism and competence

Customers and how to build relationships

How to handle complaints and take responsibility for customer satisfaction.

Assessment Description: Continuous

Nº Places Available: 10

Trips Residentials: Not applicable

Qualification: College Certificate

Tuition Fees: 0
Material Fees: 0
Exams Fees: 0
Exam Registration: 0
Residential Fees: 0
Total Fees: 0

Additional Costs Total: 0

Additional information

Career opportunities: Work Placement: No / Work Placement Attendence: Optional

Caring For Your Customers

Price on request