Certificate in Customer Service Knowledge - Level 2
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Level 2 Customer Service Certificate - 100 study hours by distance learningDelivering impeccable customer service is key to securing a successful and prominent business image. Professionals working in a customer support role require the skills and confidence to meet the requirements of a diverse public.This distance learning course provides candidates with the knowledge, confidence and flexibility to develop in their current customer service role. It also prepares professionals who are new to this field to meet the changing demands of their future careers. The course provides successful candidates with a nationally recognised qualification, the NCFE-approved Certificate in Customer Service Knowledge at Level 2.
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Subjects
- Customer Service
- Confidence Training
Course programme
The Level 2 Certificate in Customer Service Knowledge will cover the following units and topics:
Understanding the organisationThis unit introduces you to procedures, practices and legislation as well as how to identify your needs and the support required in order to progress within a customer service role. When you have completed this unit you should know and understand:
- The factors that affect an organisation and the customer service role.
- Employee rights, responsibility and organisational procedures.
- Career pathways within customer service.
- How employees are supported within the customer service role.
- The organisation’s policies and procedures.
This unit helps you to identify and satisfy customer needs. When you have completed this unit you should know and understand:
- The principles of customer service in an organisation.
- How customer needs and expectations are identified.
- How to balance customer expectations against the organisation’s offer.
- How complaints are handled.
- Legislation relating to customer service.
This unit ensures that you have the necessary knowledge to deal with a variety of customers in different situations. It also ensures that you have necessary knowledge of information security and of evaluation of customer service. When you have completed this unit you should know and understand:
- Methods of communication with customers.
- How to handle customer service information.
- How to work as part of a team to provide effective customer service.
- How to meet the needs of a diverse range of customers.
- The importance of promoting and evaluating products and services.
The UK Learning College is a leading Distance Learning Provider, offering a route to study for anyone who wants to gain a new skill or qualification, but finds the traditional, classroom-based mode of study unsuitable. Distance learning is an ideal way to learn around your current time and financial commitments, no matter how diverse and unpredictable your schedule is. With UK Learning College you not only study when it suits you and in your own time, but you can be sure of receiving all the advice and support you require as your studies develop. Because of our continuous system of enrolments, Students can enrol any time of year, and our flexible distance learning courses allow students to plan their studies to fit in their life style or work commitments. All of our students have access to their own personal distance learning course tutor who specialises in their field of education and is totally committed to helping you succeed in your home learning course.
Additional information
Expenses
The total cost of this training course is £498.75 per participant.
UK Learning College provides a series of discounts and flexible payment plans, designed to meet all candidates' requirements.
Course delivery charges may apply for the paper-based format of the course, as follows:
- Free for UK...
Certificate in Customer Service Knowledge - Level 2
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