Certificate in Customer Service (Level 3)
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I chose BOLC’s courses for my small customer service team of four and have been delighted with the quality of the content. Affordable, flexible and the overall service package was top notch. I’d recommend them to anyone.
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Course
Online
Description
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Type
Course
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Level
Intermediate
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Methodology
Online
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Duration
48 Weeks
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Start date
Different dates available
Customer Service Course Online, aims to develop learner's knowledge of customer service in a number of areas. On this course you will learn why customer service is important for businesses, how to identify customers needs , developing customer service strategy, developing and delivering trainings for the excellence in customer service, dealing with difficult customers, communication effectively for the delivery of customer service, and the principle of making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills required for the successful delivery of customer service . The flexible delivery of the course enables you to learn customer service skills flexible and convenient way and to adjust your learning according to your own schedule.
Important information
Documents
- Certificate in Customer Service (Level 3)
Facilities
Location
Start date
Start date
About this course
The course is suitable for anyone interested to enhance their knowledge and skills in customer services. It is specially relevant to those who deal with customers in any capacity whether internally or externally within an organisations.
Endorsed Certificate of Achievement
At the end of the course, learner can claim an endorsed certificate by paying £85 accreditation fee.There are £9 postal charges for the UK students and £15 for the non UK students.
Certificate of Completion from BOLC
Certificate of Completion from BOLC (soft copy) can be claimed for £10. If you need hard copy of this certificate you will pay £25 + postal charges (£9 for UK students, £15 for outside UK)
Recognized certificate
Easy access of tutor
Learning flexibility
Self-motivated environment
Reviews
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I chose BOLC’s courses for my small customer service team of four and have been delighted with the quality of the content. Affordable, flexible and the overall service package was top notch. I’d recommend them to anyone.
← | →
Course rating
Recommended
Centre rating
Phillip Vargas
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 9 years
Subjects
- Customer Service Skills
- Customer Care
- Customer Service
- Communication Skills
- Difficult People
- Communication Training
- Customer Manager
- Customer satisfaction
- Certificate in Customer Service (Level 3)
- Customer Manager Course
Teachers and trainers (1)
Allocated Upon Enrolment
Tutor
Course programme
Unit 1 – The Importance of Customer Service
Unit 2 – Identifying Customer Needs
Unit 3 – Developing Customer Service Strategies
Unit 4 – Maintaining Service Excellence
Unit 5 – Training for Customer Service
Unit 6 – Dealing with Difficult Customers
Additional information
Recognized certificate
Easy access of tutor
Learning flexibility
Self-motivated environment.
Easy to study anywhere in the world.
Certificate in Customer Service (Level 3)