Certificate In High Performance Teams Remote Workforce Online Course

Module One: Getting Started

• Housekeeping Items
• The Parking Lot
• Course Objectives

Module Two: Remote Workforce

• What is a Remote Workforce?
• Types of Remote Workforce
• Benefits of a Remote Workforce
• Materials for Remote Workforce

Module Three: High Performance Teams

• What is a High Performance Team?
• Benefits of High Performance Teams
• Leadership for High Performance Team
• Understanding Team Dynamics

Module Four: Characteristics of High Performance Teams

• Excellent Communication
• Goal-Oriented
• Flexibility
• Committed

Module Five: How to Create Teamwork

• Identify Group & Individual Responsibilities
• Give Permission to Take Action
• Build Relationships between Team Members and Management
• Give Feedback

Module Six: Types of Communication

• Virtual Team Meetings
• Telephone Conferences
• Email Communication
• Intranet, Webpage, and Social Media Communication

Module Seven: Training Your Team

• Telecommute Training
• Web-based Training
• Peer to Peer Training
• Training Assessment and Retraining

Module Eight: Managing the Team

• Tracking Team Performance
• Counseling Employees
• Positive Recognition for Employees
• Training Never Stops!

Module Nine: Effective Team Meeting How-to

• Have a Clear Agenda
• Use Screen Shots or References
• Create a Safe Place
• Team Meeting Don’ts

Module Ten: Keep Happy and Motivated High Performance Team

• Watch for Signs of Conflict or Unhappiness
• Employee Feedback and Concerns
• Give Opportunities for Additional Education
• Impart Opportunities for Career Growth

Module Eleven: “Don’ts” with High Performance Teams

• Don't Forget to Share Success
• Don't Delay in Responding
• Don’t Assign Vague Responsibilities
• Don’t Lead as a Dictator

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned