Certificate IV in Financial Services Online Course

13 units are required for the qualification (1 core unit and 12 elective units):

1 core unit is:

FNSINC401A (Core) Apply principles of professional practice to work in the financial services industry
This unit describes the performance outcomes, skills and knowledge required to identify industry professional approaches to procedures, guidelines, policies and standards, including ethical requirements and model and meet expectations of these in all aspects of work.
• Identify the scope, sectors and responsibilities of the industry
• Identify and apply financial services industry guidelines, procedures and legislation
• Identify sustainability issues for the financial services industry
• Manage information
• Participate in and facilitate work team activities
• Plan work to be completed taking into consideration time, resources and other constraints
• Develop and maintain personal competency

12 elective units are:

FNSACC402A (Elective) Prepare operational budgets
This unit describes the performance outcomes, skills and knowledge required to prepare and document operational budgets for a variety of organisations.
• Prepare the budget
• Set the budget timeframe
• Document the budget

FNSACC403A (Elective) Make decisions in a legal context
This unit describes the performance outcomes, skills and knowledge required to make decisions in a legal context.
This unit has application to a variety of financial services sectors and is applicable to individuals working within enterprises and job roles subject to licensing, legislative, regulatory or certification requirements so the varying Commonwealth, State or Territory requirements should be confirmed with the relevant body.
• Identify the main roles and responsibilities of the key bodies in the legal system
• Identify compliance requirements
• Develop procedures to ensure compliance

FNSACC405A (Elective) Maintain inventory records
This unit describes the performance outcomes, skills and knowledge required to comply with organisational inventory procedures, reconcile inventory records to general ledgers, record inventory flows, prepare schedules and produce ad hoc reports.
• Process inventory purchase
• Record inventory flows
• Reconcile inventory records to general ledgers
• Prepare inventory schedules and ad hoc reports

FNSBKG405A (Elective) Establish and maintain a payroll system
This unit describes the performance outcomes, skills and knowledge required to record and prepare payroll documentation, deal with enquiries in regard to payroll, and process payroll from provided data in manual or computerised payroll systems.
• Record payroll data
• Payroll preparation
• Handle payroll enquiries
• Maintain payroll

FNSINC402A (Elective) Develop and maintain in-depth knowledge of products and services used by an organisation or sector
This unit describes the performance outcomes, skills and knowledge required to develop and maintain an in-depth knowledge of the financial products and services provided by an organisation, or those an organisation uses, and how they may be applied to customer needs.
• Identify the products and services the organization uses
• Identify compliance implications of product
• Determine the appropriate users for products and services
• Maintain product knowledge

FNSCUS402A (Elective) Resolve disputes
This unit describes the performance outcomes, skills and knowledge required to investigate, negotiate and resolve disputes between financial services customers and organisations.
• Establish that a dispute exists
• Investigate the dispute and determine the action to be taken
• Resolve dispute
• Finalise dispute

FNSSAM401A (Elective) Sell financial products and services
This unit describes the performance outcomes, skills and knowledge required to present a sales solution and close a sale in response to a customer inquiry.

This unit has application to a variety of financial services sectors and is applicable to individuals working within enterprises and job roles subject to licensing, legislative, regulatory or certification requirements so the varying Commonwealth, State or Territory requirements should be confirmed with the relevant body.
• Identify the nature of the inquiry
• Determine the suitability of the customer for the financial product or service
• Provide customer with information about the product or service
• Confirm sale and process documentation

BSBOHS201A (Elective) Participate in OHS processes
This unit describes the performance outcomes, skills and knowledge required to participate in workplace occupational health and safety (OHS) processes to protect workers own health and safety, and that of others.
• Work safely
• Implement workplace safety requirements
• Participate in OHS consultative processes
• Follow safety procedures

BSBCUS403A (Elective) Implement customer service standards
This unit describes the performance outcomes, skills and knowledge required to contribute to quality customer service standards, and to support personnel to implement customer service standards and systems within the organisation.
• Contribute to quality customer service standards
• Implement customer service systems
• Implement team customer service standards

BSBWOR404B (Elective) Develop work priorities
This unit describes the performance outcomes, skills and knowledge required to plan one's own work schedules, to monitor and to obtain feedback on work performance and development. It also addresses the requirement to take responsibility for one's own career planning and professional development.
• Plan and complete own work schedule
• Monitor own work performance
• Coordinate professional development

BSBMGT403A (Elective) Implement continuous improvement
This unit describes the performance outcomes, skills and knowledge required to implement the organisation's continuous improvement systems and processes. Particular emphasis is on using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements.
• Implement continuous improvement systems and processes.
• Monitor and review performance.
• Provide opportunities for further improvement.

BSBWOR401A (Elective) Establish effective workplace relationships
This unit describes the performance outcomes, skills and knowledge required to collect, analyse and communicate information and to use that information to develop and maintain effective working relationships and networks, with particular regard to communication and representation. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
• Collect, analyse and communicate information and ideas.
• Develop trust and confidence.
• Develop and maintain networks and relationships.
• Manage difficulties into positive outcomes.