Certificate In Workplace Diversity Online Course
Course
Online
Description
-
Type
Course
-
Methodology
Online
-
Start date
Different dates available
Learn How Workplace Diversity Affects Your Workplace With the world becoming more mobile and diverse, diversity has taken on a new importance in the workplace. This Workplace Diversity Online Short Course will help you understand what diversity is all about, and how you can help create a more diverse world at work and at home. Diversity relates to gender, age, linguistic and cultural background, disability, religious belief and pregnancy and family responsibilities. Diversity also refers to the many other ways we are different in other respects such as educational background, socio-economic background, personality profile, geographic location, marital status, etc. By the end of this Certificate In Workplace Diversity Online Course, you should be able to: Explain the definition, terms and history of diversity Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength Understand the importance of body language, both your own, and that of others, and recognize its importance in interpersonal communications Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination Understand and respond to personal complaints, and develop a support system to manage the resolution process List the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action Identify the process an organization must follow to receive and respond to a complaint, and then creating mechanisms to prevent or reduce repeat situations. Course Fast Facts: Easy to follow and understand Only 6 to 8 hours of study is required 12 months access to course...
Facilities
Location
Start date
Start date
About this course
Entry requirements Students must have basic literacy and numeracy skills. Minimum education Open entry. Previous schooling and academic achievements are not required for entry into this course. Computer requirements Students will need access to a computer and the internet. Minimum specifications for the computer are: Windows: Microsoft Windows XP, or later ...
Reviews
Subjects
- Discrimination
- Communication Training
- Skills and Training
Course programme
Section One: Getting Started
- Workshop Objectives
Section Two: Diversity, what is it?
- Group & Discriminatory Terms
Section Three: Stereotypes
- Stereotype or Plain Bias
- Stereotype or Plain Bias
- It Starts With You
Section Four: Tearing Down the Baggage Barriers
- Changing Your Approach
- Workplace Changes
- Social Changes
Section Five: Verbal Communication Skills
- Ten Ways to Listen Better Today
- Asking Questions
- Paraverbal communication
- The Power of Tone
- Communicating With Power
Section Six: Non-Verbal Communication
- Your Body speaks its own Language
- The Signals You Send
Section Seven: Taking a Proactive Approach
- Why a Diversity Audit
- Conducting a Diversity Audit
- Stop Discrimination
- Definitions
- Discourage Discrimination
Section Eight: Coping with Discrimination
- The Warning Signs
- Reprisal Discrimination
- So what should you do?
Section Nine: From a Managers Perspective
- Create Detailed Records
- Next Actions
- Investigate the Complaint
Section Ten: From an Organisational Perspective
- Receiving a Complaint
- Making a Decision
- Document, Document, Document
- The Follow-Up
- Lessons Learned
Section Eleven: Employee Discipline
- How to Prepare & Conduct Disciplinary Meetings
- What to Say When Terminating an Employee
Section Twelve: Wrapping Up
- Powerful Words
Certificate In Workplace Diversity Online Course