Certified Claims Manager

Insurance

• History
• Principles of Insurance
• Disclosure
• Material Facts
• Methods of insurance
• Insurer’s Business Model
• Types of Insurance
• Insurance Policy

Underwriting

• Introduction
• Types of Underwriting
• Underwriting Policy
• Sources of Underwriting Information
• Classes of Business
• Assessment & Management of Exposure
• Perils & Clause of Insurance Policies
• Operational Control
• Underwriting of Life Insurance
• Underwriting of General Insurance
• Underwriting and Claims Settlement

Introduction

• Nature of Claim for Various Classes of Insurance
• Types of Claims
• Claim Settlement & Its Significance
• Dispute, Litigation & Arbitration

The Role of Insurance Intermediaries

• Introduction
• The Role of Insurance Intermediaries

Claim Settlement

• General Claim Settlement Procedure
• Investigation and Assessment
• Claims Documents
• Arbitration
• Settlement
• Survey by Professional Surveyors
• The Surveyor Repor
• Claim Procedure for Motor Insurance
• Claim Procedure for Fire and Marine Insurance
• Health Insurance Claim Settlement
• Settlement of Insurance Claims

Legal Aspects

• Introduction
• Legal Aspects of Insurance Contracts

Ethics and Corporate Governance

• Basics
• IRDA Corporate Governance Guidelines
• Protection of Policy Holders
• Treating Customers Fairly

Trends in Claim Settlement

• Introduction
• End-to-End Claims Management Solutions
• Focus on Key Performance Indicators
• Advanced Fraud Detection Technologies
• Customer Service
• Quality Assurance and Insurance
• Insurance Business & Claim Management in Other Countries