Description

Type

Course
Level

Intermediate
Methodology

Online

Duration

Flexible
Start date

Different dates available

We have developed a new strategic framework for Skill Development for early school leavers and existing workers, especially in the unorganized sector to improve their employability called Trade Employable Skills (TES).

Facilities

Online

Start date

Different dates availableEnrolment now open

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Subjects

Ms Office
Cleaning
Hospitality
Office IT
Room service
Personal hygiene
Personality
Grooming
Physical Fitness
Punctuality
Sales ability
Satisfying customers
House Keeping
Co-operativeness

Teachers and trainers (1)

Name Name

Teacher

Course programme

Introduction to Hotel IndustryTypes of Hotels

Downtown Hotel
Suburban Hotel
Resort Hotel
Airport Hotel
Motel
Inns

Importance of Grooming

Grooming
Personal hygiene

lnter Personal Skills

Knowledge of food &drink
Punctuality
Local knowledge
Personality
Attitude to customers
Memory
Honesty
Sales ability
Satisfying customers

Various Departments of Hotel

General Operation
Front Office
House Keeping
Food and Beverages Department
Accounting Department
Sales &Marketing
Engineering/Maintenance Department

Qualities of Staff

Honesty
Courtesy
Tact and Diplomacy
Eye for Detail
Physical fitness
Co-operativeness

Introduction to Food and Beverage Dept

The hotel has various f & b outlets

Service Equipments

Types of Tableware
Storage
Special Equipment
Glassware
Storage
Types of Glasses

Types of service -I

English service
French service
Silver service
American service
Cafeteria services
Type of service –II
Counter service or Sanck service
Grill room service
Buffet service
Russian service
Guridon services

Room service

Introduction to room service.
Taking the order
Routing the order
Prepairing the order
Delivering the orders

Introduction to front office Dept

Type of Room – I
Knowledge of Room
List types of rooms.

Reservation

Explain about reservation
Descry about the methods of reservation.
Reservation form

Function and Importance of Front office

Pre –Sale
Arrival and point of sale
Post- Sale

Front office Cashier

Information process Involved in Compiling a Guest’s Bill

Telephone Manners

Golden rules for Good techniques
Do’s
Don’ts

Introduction to House Keeping Dept

Explain about Keeping dept

Types of Cleaning

Dusting
Mopping
Scrubbing
Systematic way of cleaning
Daily cleaning
Periodic cleaning-
Spring cleaning

Housekeeping Equipments – I

Classification of equipments – Mechanical
Vacuum cleaner
Washing machines
Shampoo machines
Air conditioners
Geysers/Water heating
Electrical iron
Steam press

House keeping equipments – II

Classification of equipments – Containers
Brushes
Cleaning cloths
Note
Practical

Additional information

All small and medium companies need certified employees who have the requisite skills. There are more jobs opening up in the economy on a regular basis with the fast growth of the country.

See related categories

Contact us

Certified Hospitality Assistant

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Certified Hospitality Assistant

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