Certified Telesales Executive

Course

Online

£ 98.87 VAT inc.

*Indicative price

Original amount in USD:

$ 125

Description

  • Type

    Course

  • Level

    Intermediate

  • Methodology

    Online

  • Duration

    Flexible

  • Start date

    Different dates available

This certification for Telesales Executive assesses the candidate as per the company’s need for telesales and related sales activities over telephone. The certification tests the candidates on various areas in customer handling, call preparation, telesales process, team work, negotiation skills, stress and time management and MS-Office.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

Job seekers looking to find employment in telesales or sales departments of various companies, students generally wanting to improve their skill set and make their CV stronger and existing employees looking for a better role can prove their employers the value of their skills through this certification. An individual can also start a debt recovery agency of own and be self-employed.

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Reviews

Subjects

  • Sales Training
  • Network Training
  • MS Excel
  • Team Training
  • Printing
  • Sales
  • Network
  • Email
  • Internet
  • Windows
  • Executive
  • Presentation
  • Excel
  • Stress Management
  • Public Speaking
  • Telesales
  • Networking
  • Time management
  • Team Work
  • Sales Basics
  • Sales cycle
  • Customer Handling
  • Personality Development

Teachers and trainers (1)

Name Name

Name Name

Teacher

Course programme

Sales Basics

  • Telesales
  • Telesales Types
  • Telesales Features
  • Sales Cycle
  • Types of Orientation
  • Functions of a Telesales Executive

Developing skills

  • Skills Development
  • Public Speaking
  • Personality Development
  • Self Grooming Tips
  • Positive Attitude
  • Different Negativities
  • Steps to Be Positive
  • Positive Behaviour
  • Traits for Positive Behaviour
  • Behaviour for Successful Sale Person
  • Telesales Specific Skills
  • Listening skills
  • Vocal Skills

Customer Handling

  • Understanding Customer Behaviour
  • Customers Expectations
  • Building Customer Relationship

Call Preparation

  • Product or Service Knowledge
  • Knowing the Purpose of Each Call
  • Call Scripts

Telesales Process

  • Vaulting the Hurdle
  • Catching the Prospect’s Interest
  • Investigation
  • Making the Sales Presentation
  • Overcoming Objections
  • Closing
  • Team Work
  • Formation of a Team

Stress Management

  • Consequences of Stress
  • Reason/Causes of Stress
  • Signs of stress
  • Techniques of Stress Management

Time Management

  • Time Management Techniques
  • Computers Basics
  • Introduction - What is Computer?
  • Characteristics of computer
  • Commonly Used Computer Terms
  • Units of a computer system
  • Representation of information
  • Basic Operations of a Computer – Input, Process and Output
  • Input Devices
  • Output Devices
  • Storage Devices
  • Types of Software
  • Disk Organization Terms

Windows XP

  • Operating System
  • User Interface
  • Windows XP Professional
  • Using the Mouse
  • The Desktop
  • The Task Bar
  • The Start Menu
  • Windows Explorer
  • The Control Panel

MS - Word 2003

  • File Management
  • Moving in a document
  • Selecting Text
  • Printing of documents
  • Previewing a document
  • The Formatting Toolbar Icons
  • Editing Text
  • Headers and Footers
  • Font Formatting
  • Bullets and Numbering
  • Document Enhancement
  • Drop Capital
  • Change Case
  • Multiple Columns
  • Mail Merge
  • Tables

MS-Excel 2003

  • MS-EXCEL Window Elements
  • File Management
  • Page Setup
  • Preset Headers and Footers
  • Printing document
  • Selecting cells and data ranges
  • Editing data
  • Functions in Excel

MS-Power Point 2003

  • Loading of PowerPoint
  • Starting with a presentation
  • File Management
  • Different Views
  • Editing the document
  • Modifying the document
  • Working of a Slide Show

Inernet

  • Networking Concepts
  • Network types
  • Internet
  • Windows Networking terms Sharing
  • Local Printer
  • Connecting to a Network Printer
  • Email
  • Sending an E-mail Message from Outlook
  • Sending email from Google’s Gmail
  • Download from Internet

Sales Basics

  • Telesales
  • Telesales Types
  • Telesales Features
  • Sales Cycle
  • Types of Orientation
  • Functions of a Telesales Executive

Developing skills

  • Skills Development
  • Public Speaking
  • Personality Development
  • Self Grooming Tips
  • Positive Attitude
  • Different Negativities
  • Steps to Be Positive
  • Positive Behaviour
  • Traits for Positive Behaviour
  • Behaviour for Successful Sale Person
  • Telesales Specific Skills
  • Listening skills
  • Vocal Skills

Customer Handling

  • Understanding Customer Behaviour
  • Customers Expectations
  • Building Customer Relationship

Call Preparation

  • Product or Service Knowledge
  • Knowing the Purpose of Each Call
  • Call Scripts

Telesales Process

  • Vaulting the Hurdle
  • Catching the Prospect’s Interest
  • Investigation
  • Making the Sales Presentation
  • Overcoming Objections
  • Closing
  • Team Work
  • Formation of a Team

Stress Management

  • Consequences of Stress
  • Reason/Causes of Stress
  • Signs of stress
  • Techniques of Stress Management

Time Management

  • Time Management Techniques
  • Computers Basics
  • Introduction - What is Computer?
  • Characteristics of computer
  • Commonly Used Computer Terms
  • Units of a computer system
  • Representation of information
  • Basic Operations of a Computer – Input, Process and Output
  • Input Devices
  • Output Devices
  • Storage Devices
  • Types of Software
  • Disk Organization Terms

Windows XP

  • Operating System
  • User Interface
  • Windows XP Professional
  • Using the Mouse
  • The Desktop
  • The Task Bar
  • The Start Menu
  • Windows Explorer
  • The Control Panel

MS - Word 2003

  • File Management
  • Moving in a document
  • Selecting Text
  • Printing of documents
  • Previewing a document
  • The Formatting Toolbar Icons
  • Editing Text
  • Headers and Footers
  • Font Formatting
  • Bullets and Numbering
  • Document Enhancement
  • Drop Capital
  • Change Case
  • Multiple Columns
  • Mail Merge
  • Tables

MS-Excel 2003

  • MS-EXCEL Window Elements
  • File Management
  • Page Setup
  • Preset Headers and Footers
  • Printing document
  • Selecting cells and data ranges
  • Editing data
  • Functions in Excel

MS-Power Point 2003

  • Loading of PowerPoint
  • Starting with a presentation
  • File Management
  • Different Views
  • Editing the document
  • Modifying the document
  • Working of a Slide Show

Inernet

  • Networking Concepts
  • Network types
  • Internet
  • Windows Networking terms Sharing
  • Local Printer
  • Connecting to a Network Printer
  • Email
  • Sending an E-mail Message from Outlook
  • Sending email from Google’s Gmail
  • Download from Internet

Additional information

WHY SHOULD ONE TAKE THIS CERTIFICATION?

This Course is intended for professionals and graduates wanting to excel in their chosen areas. It is also well suited for those who are already working and would like to take certification for further career progression. Telesales Executive Certification can help candidate differentiate in today’s competitive job market, broaden their employment opportunities by displaying their advanced skills, and result in higher earning potential.

Certified Telesales Executive

£ 98.87 VAT inc.

*Indicative price

Original amount in USD:

$ 125