Certified Telesales Executive
Course
Online
*Indicative price
Original amount in USD:
$ 125
Description
-
Type
Course
-
Level
Intermediate
-
Methodology
Online
-
Duration
Flexible
-
Start date
Different dates available
This certification for Telesales Executive assesses the candidate as per the company’s need for telesales and related sales activities over telephone. The certification tests the candidates on various areas in customer handling, call preparation, telesales process, team work, negotiation skills, stress and time management and MS-Office.
Facilities
Location
Start date
Start date
About this course
Job seekers looking to find employment in telesales or sales departments of various companies, students generally wanting to improve their skill set and make their CV stronger and existing employees looking for a better role can prove their employers the value of their skills through this certification. An individual can also start a debt recovery agency of own and be self-employed.
Reviews
Subjects
- Sales Training
- Network Training
- MS Excel
- Team Training
- Printing
- Sales
- Network
- Internet
- Windows
- Executive
- Presentation
- Excel
- Stress Management
- Public Speaking
- Telesales
- Networking
- Time management
- Team Work
- Sales Basics
- Sales cycle
- Customer Handling
- Personality Development
Teachers and trainers (1)
Name Name
Teacher
Course programme
Sales Basics
- Telesales
- Telesales Types
- Telesales Features
- Sales Cycle
- Types of Orientation
- Functions of a Telesales Executive
Developing skills
- Skills Development
- Public Speaking
- Personality Development
- Self Grooming Tips
- Positive Attitude
- Different Negativities
- Steps to Be Positive
- Positive Behaviour
- Traits for Positive Behaviour
- Behaviour for Successful Sale Person
- Telesales Specific Skills
- Listening skills
- Vocal Skills
Customer Handling
- Understanding Customer Behaviour
- Customers Expectations
- Building Customer Relationship
Call Preparation
- Product or Service Knowledge
- Knowing the Purpose of Each Call
- Call Scripts
Telesales Process
- Vaulting the Hurdle
- Catching the Prospect’s Interest
- Investigation
- Making the Sales Presentation
- Overcoming Objections
- Closing
- Team Work
- Formation of a Team
Stress Management
- Consequences of Stress
- Reason/Causes of Stress
- Signs of stress
- Techniques of Stress Management
Time Management
- Time Management Techniques
- Computers Basics
- Introduction - What is Computer?
- Characteristics of computer
- Commonly Used Computer Terms
- Units of a computer system
- Representation of information
- Basic Operations of a Computer – Input, Process and Output
- Input Devices
- Output Devices
- Storage Devices
- Types of Software
- Disk Organization Terms
Windows XP
- Operating System
- User Interface
- Windows XP Professional
- Using the Mouse
- The Desktop
- The Task Bar
- The Start Menu
- Windows Explorer
- The Control Panel
MS - Word 2003
- File Management
- Moving in a document
- Selecting Text
- Printing of documents
- Previewing a document
- The Formatting Toolbar Icons
- Editing Text
- Headers and Footers
- Font Formatting
- Bullets and Numbering
- Document Enhancement
- Drop Capital
- Change Case
- Multiple Columns
- Mail Merge
- Tables
MS-Excel 2003
- MS-EXCEL Window Elements
- File Management
- Page Setup
- Preset Headers and Footers
- Printing document
- Selecting cells and data ranges
- Editing data
- Functions in Excel
MS-Power Point 2003
- Loading of PowerPoint
- Starting with a presentation
- File Management
- Different Views
- Editing the document
- Modifying the document
- Working of a Slide Show
Inernet
- Networking Concepts
- Network types
- Internet
- Windows Networking terms Sharing
- Local Printer
- Connecting to a Network Printer
- Sending an E-mail Message from Outlook
- Sending email from Google’s Gmail
- Download from Internet
Sales Basics
- Telesales
- Telesales Types
- Telesales Features
- Sales Cycle
- Types of Orientation
- Functions of a Telesales Executive
Developing skills
- Skills Development
- Public Speaking
- Personality Development
- Self Grooming Tips
- Positive Attitude
- Different Negativities
- Steps to Be Positive
- Positive Behaviour
- Traits for Positive Behaviour
- Behaviour for Successful Sale Person
- Telesales Specific Skills
- Listening skills
- Vocal Skills
Customer Handling
- Understanding Customer Behaviour
- Customers Expectations
- Building Customer Relationship
Call Preparation
- Product or Service Knowledge
- Knowing the Purpose of Each Call
- Call Scripts
Telesales Process
- Vaulting the Hurdle
- Catching the Prospect’s Interest
- Investigation
- Making the Sales Presentation
- Overcoming Objections
- Closing
- Team Work
- Formation of a Team
Stress Management
- Consequences of Stress
- Reason/Causes of Stress
- Signs of stress
- Techniques of Stress Management
Time Management
- Time Management Techniques
- Computers Basics
- Introduction - What is Computer?
- Characteristics of computer
- Commonly Used Computer Terms
- Units of a computer system
- Representation of information
- Basic Operations of a Computer – Input, Process and Output
- Input Devices
- Output Devices
- Storage Devices
- Types of Software
- Disk Organization Terms
Windows XP
- Operating System
- User Interface
- Windows XP Professional
- Using the Mouse
- The Desktop
- The Task Bar
- The Start Menu
- Windows Explorer
- The Control Panel
MS - Word 2003
- File Management
- Moving in a document
- Selecting Text
- Printing of documents
- Previewing a document
- The Formatting Toolbar Icons
- Editing Text
- Headers and Footers
- Font Formatting
- Bullets and Numbering
- Document Enhancement
- Drop Capital
- Change Case
- Multiple Columns
- Mail Merge
- Tables
MS-Excel 2003
- MS-EXCEL Window Elements
- File Management
- Page Setup
- Preset Headers and Footers
- Printing document
- Selecting cells and data ranges
- Editing data
- Functions in Excel
MS-Power Point 2003
- Loading of PowerPoint
- Starting with a presentation
- File Management
- Different Views
- Editing the document
- Modifying the document
- Working of a Slide Show
Inernet
- Networking Concepts
- Network types
- Internet
- Windows Networking terms Sharing
- Local Printer
- Connecting to a Network Printer
- Sending an E-mail Message from Outlook
- Sending email from Google’s Gmail
- Download from Internet
Additional information
This Course is intended for professionals and graduates wanting to excel in their chosen areas. It is also well suited for those who are already working and would like to take certification for further career progression. Telesales Executive Certification can help candidate differentiate in today’s competitive job market, broaden their employment opportunities by displaying their advanced skills, and result in higher earning potential.
Certified Telesales Executive
*Indicative price
Original amount in USD:
$ 125