Certified Warehouse Manager

Role of the Warehouse.

• Introduction.
• Benefits of Warehousing.
• Functions of Warehouses
• Need for Holding Stock.
• Characteristics of Warehouses.
• Warehousing Efficiency and Effectiveness in the Supply Chain Process.
• Information and Technology Requirements.
• Measuring Performance.

Role of Warehouse Manager

• Introduction.
• Warehouse Trade-offs.
• The Warehouse Managers Challenges.
• Challenges.
• Attracting and retaining warehouse employees.
• An ageing and constantly changing workforce.
• Training.

Warehouse processes: Receiving and Put-Away.

• Introduction.
• Receiving.
• Pre-receipt
• In-handling.
• Preparation.
• Offloading.
• Checking.
• Cross Docking.
• Recording.
• Quality control
• Put-away.

Warehouse Operating Principles: Layout

• Warehouse Design.
• Types of Warehouses.
• Warehouse Location.
• Planning the Distribution Warehouse.
• Warehouse Layout
• Qualitative factor rating method to select a site.

Picking Strategies and Equipment

• Introduction.
• Picker to Goods.
• Goods to Picker
• Automated Picking.
• Material Handling Equipment
• Storage Equipment

Order Picking Methods

• Introduction.
• Industry Trends Affecting Order Picking.
• Modern Order Picking Systems.
• Stock Profiling.
• Order Picking Alternatives.
• Order Picking Strategies.
• Pick-To-Light Systems.
• Paper Pick Lists.
• Pick by Label
• Pick by Voice.
• Barcode Scanning.
• Radio frequency identification.
• Pick by light/pick to light
• Put to light
• Comparisons.
• Deciding on type of picking system and equipment

Warehouse processes from replenishment to dispatch.

• Introduction.
• Replenishment
• Value adding services.
• Indirect activities.
• Stock Management
• Stock or inventory counting.
• Cycle counting or perpetual inventory counts.
• The count itself.
• Security.
• Returns processing.
• Dispatch.
• Role of the driver

Warehouse Management System

• Introduction.
• WMS Requirement
• Other Functionality/Considerations.
• Why does a company need a WMS?
• Choosing a WMS.
• Selection Process.
• Finding a Reseller
• Selecting the right WMS
• Before the final decision
• Implementation
• Software as a service

Warehouse Layout and Design

• Introduction

Storage and handling equipment

• Storage Systems
• Pallets
• Automated storage and retrieval Systems (AS/RS)
• Temperature-controlled storage
• Storage of packaged dangerous substances

Warehouse costs

• Types of costs
• Return on investment (ROI)
• Traditional versus activity based costing systems
• Activity based Costing for Multi-Principals
• Calculating Warehouse Storage Costs
• Charging for shared user warehouse services
• Logistics Charging Methods

Performance Management

• Identifying Performance Measures
• Key Performance Indicators

Outsourcing

• The outsourcing decision
• Core activity/Core competence
• Improvement in customer service
• Cost reduction
• Labour relations
• Financial strategy
• Flexibility
• Role of third party contractors
• Preparing to outsource
• Choosing the right partner
• The transition
• Managing a third party relationship
• Why contracts fail
• The future of outsourcing

Health and Safety Management

• Risk Assessment
• Environment and Welfare
• Fire Safety
• Welfare Facilities
• Slips and Trips
• Electrical Safety
• Accidents and Emergencies
• Manual Handling
• Mechanical Handling
• Vehicles in and around the warehouse
• Working at height