Challenging Behaviour.

Syllabus:

• Behavioural disorders
• Fear and anger
• Violence and aggression
• Effects of challenging behaviour
• Risk assessment
• Incident prevention
• The grinding down effect of challenging behaviour
• Risk reduction
• Flash points
• Triggers
• Predictability
• Warning signs
• Verbal warning signs

• Non verbal warning signs
• Physical threats
• Disaster! The situation has, "kicked off"
• Escalation of a problem
• Defusing a situation
• Body language
• Breakaway techniques
• Reasonable force
• Restraint
• Nothing is going to stop the problem - what to do?
• Supporting colleagues
• Working alone

How is the course delivered?
Delivered in house this comprehensive course is delivered using DVD's, handouts, teaching and discussion.
Assessment.
Each trainee is handed out a list of questions, (usually 15) at the beginning of the course, these questions are to be answered as we proceed throughout the course and handed in a the end. They are marked and certificates will be sent to you in the post. Assessment is vital but informal, and nothing to worry about.