Change Management Practitioner course (CHA)
Duration: A three-day intensive, interactive course.
Who
should attend this course?Service Management professionals
who are working within the Change Management environment as a
practitioner, or those wishing to gain a qualification within this
specific area of Service Management.
PrerequisitesDelegates
must hold the Service Management Foundation certificate and should ideally
have at least one years experience working within Change Management.
Qualification
ISEB
Practitioner Certificate in Change Management. Learning Objectives
By
the end of the course delegate will be able to demonstrate:
-
Ability to plan for the implementation of Change Management
-
Knowledge of prioritising and assessing the impact, cost, benefit and
risk of proposed changes
-
Organising the Request For Change (RFC) authorisation process
-
Preparation for and manage the Change Advisory Board (CAB) meetings
-
Management of changes through their lifecycle
-
Production and management of the Forward Schedule of Change (FSC)
-
Ability to define and agreeing change models and standard changes
-
Knowledge of building, testing and implementation of authorised changes
-
Co-ordination of the back-out of failed changes
-
Awareness of the support tools and techniques available for the
implementation of Change Management and be able to indicate how
improvements can be made
-
Ability to prepare for Change Management reports for distribution
throughout the organisation and monitor and report on the major
metrics of the change process
-
Understanding of the interdependencies between Change Management and
other IT and Service Management processes.
ExaminationInclusive of fee. The course completes
with a one and a quarter hour written assignment (essay style) and a one
hour closed-book multiple-choice paper consisting of 25 questions. The
questions will be based on a Case Study and a set of discipline specific
appendices to the Case Study.
The Case Study will be the same across
all disciplines and is also the same as the one used by candidates in
completion of their in-course assignment. Delegates must achieve a
minimum of 50% in each exam, and a combined overall total of 65%.