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Change Management Practitioner course (CHA)

in FGI Ltd (England)

Classes Course

Place:

Warwick

Duration:

3 Days

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Course objectives:

By the end of the course delegate will be able to demonstrate: * Ability to plan for the implementation of Change Management * Knowledge of prioritising and assessing the impact, cost, benefit and risk of proposed changes * Organising the Request For Change (RFC) authorisation process * Preparation for and manage the Change Advisory Board (CAB) meetings * Management of change

FGI Ltd

FGI are leading suppliers of ITILĀ®, PRINCE2 and Soft Skills training and consultancy. Our dedication to these core competencies allow us to provide the highest quality service at the best value for m...

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Course details

Type Course Duration 3 Days
Method / place Contact course provider Classes in Warwick where
Suitability Who should attend this course? Service Management professionals who are working within the Change Management environment as a practitioner, or those wishing to gain a qualification within this specific area of Service Management.
Course objectives By the end of the course delegate will be able to demonstrate: * Ability to plan for the implementation of Change Management * Knowledge of prioritising and assessing the impact, cost, benefit and risk of proposed changes * Organising the Request For Change (RFC) authorisation process * Preparation for and manage the Change Advisory Board (CAB) meetings * Management of change
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Course programme

Change Management Practitioner course (CHA)
Change Management Practitioner course (CHA) Duration: 
A three-day intensive, interactive course. Who should attend this course?
Service Management professionals who are working within the Change Management environment as a practitioner, or those wishing to gain a qualification within this specific area of Service Management.
Prerequisites
Delegates must hold the Service Management Foundation certificate and should ideally have at least one years experience working within Change Management.
Qualification
ISEB Practitioner Certificate in Change Management. Learning Objectives
By the end of the course delegate will be able to demonstrate:
  • Ability to plan for the implementation of Change Management
  • Knowledge of prioritising and assessing the impact, cost, benefit and risk of proposed changes
  • Organising the Request For Change (RFC) authorisation process
  • Preparation for and manage the Change Advisory Board (CAB) meetings
  • Management of changes through their lifecycle
  • Production and management of the Forward Schedule of Change (FSC)
  • Ability to define and agreeing change models and standard changes
  • Knowledge of building, testing and implementation of authorised changes
  • Co-ordination of the back-out of failed changes
  • Awareness of the support tools and techniques available for the implementation of Change Management and be able to indicate how improvements can be made
  • Ability to prepare for Change Management reports for distribution throughout the organisation and monitor and report on the major metrics of the change process
  • Understanding of the interdependencies between Change Management and other IT and Service Management processes.
Examination
Inclusive of fee.  The course completes with a one and a quarter hour written assignment (essay style) and a one hour closed-book multiple-choice paper consisting of 25 questions. The questions will be based on a Case Study and a set of discipline specific appendices to the Case Study.
The Case Study will be the same across all disciplines and is also the same as the one used by candidates in completion of their in-course assignment.  Delegates must achieve a minimum of 50% in each exam, and a combined overall total of 65%.
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On FGI Ltd

Provider description
FGI are leading suppliers of ITILĀ®, PRINCE2 and Soft Skills training and consultancy. Our dedication to these core competencies allow us to provide the highest quality service at the best value for money.

Our successful track record spans over a decade working with the Public and Private sectors alike from all areas of industry.

We are fully accredited by ISEB and the skills and experience of our trainers are recognised in the marketplace by the itSMF.

Our vision: To deliver training the way it should be
Quite simply our aim is to provide our customers with training & consultancy - the way it should be. FGI courses are delivered by our team of experienced trainers either onsite at your premises, or at one of our dedicated training venues offering first-rate service and facilities, all at an affordable rate.

We structure our courses carefully to give your delegates the right balance of theory to get through the exam, and practical understanding to implement in the workplace. This has shown to achieve outstanding results and is reflected in our exceptional pass rates.

With FGI you can continue to work with the trainer that delivered your course to embed best practice within your organisation and overcome the operational setbacks that cannot be learnt from a handbook. From initial assessment through to continuous improvement programmes our consultancy services can save years in time and money spent developing processes and practices.

Our approach: To maximise your investment
At FGI we understand the need to maximise and account for the return on your training budget, and we offer simple ways for you to achieve this.

Our Pass guarantee scheme is the most cost effective route to certification on any of our accredited courses. If a delegate is unfortunate not to pass their exam first time around they can re-take the course without having to pay for any further training. In addition our skills protection promise safeguards your commitment - if a qualified employee leaves within 12 months of their FGI course, you can re-train their replacement at a special reduced rate.

Our service: Beyond the usual training experience
FGI has been delivering training courses for over a decade and as a result have been able to develop effective solutions that meet the needs of our customers focusing on their specific development strategies and the individual needs of their employees.

Our aim is to understand both your values and the needs of your business. Our Professional Education Consultants work with you to develop the most effective program for your organisation. Whether it's a single place on an accredited public schedule, or a bespoke non-examination course we have the solution.

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