Cisco IP Telephony 1

Course contentTo ensure the student leaves with an understanding of the entire solution an overview of gateways is provided and route plans are covered in depth. Various methods of Call Manager administration are covered in the course as well as troubleshooting methods. This course includes lab practice where you will install and configure Cisco CallManager; gateways, gatekeepers, and switches; and build route plans to place intra-and intercluster Cisco IP phone calls.
Getting Started with Cisco CallManager

• Introducing Cisco CallManager
• Identifying Cisco CallManager Cluster and Deployment Options

Establishing and On-Cluster Call

• Introducing Cisco IP Telephony Endpoints
• Configuring Cisco CallManager to Support IP Phones
• Configuring Cisco Catalyst Switches
• Configuring Cisco IP Communicator
• Using the Bulk Administration Tool

Establishing an Off-Cluster Call

• Configuring Gateways and Trunks
• Configuring Basic Route Plans
• Configuring Hunt Groups and Call Coverage
• Configuring Complex Route Plans
• Implementing Class of Control Implementing Multiple-Site Deployments

Enabling Features and Services

• Configuring Media Resources
• Adding Users and Customizing User Options
• Configuring User Features Part 1
• Configuring User Features Part 2

Configuring Cisco CallManager Applications

• Configuring Cisco CallManager Attendant Console
• Configuring Cisco IP Manager Assistant

CIPTis part of the Cisco Certified Voice Professional Certification path and the Cisco IP Telephony Express and Cisco IP Telephony Support Specialisations.