City & Guilds Level 2 Diploma in Travel and Tourism

Summary: An ideal course if you want to work in holiday resorts, travel agencies, tourist attractions, cabin crew or cruise line companies








Course description: This work related course will give you an introduction to travel and tourism industry. We have excellent links with employers to give you real hands-on practical experience at hotels, airport and events as well as many opportunities for trips and guest speakers. This course will give you the skills and knowledge to find an apprenticeship, work or progress onto study at a higher level.
The course is made up of units which will include

Interpersonal skills for the travel and tourism workplace

Planning an event

Worldwide travel and tourism destinations

Principles of customer service in hospitality, leisure, travel and tourism

Contribute to the delivery of an entertainment activity in travel and tourism
We work closely with a large number of employers to give you real life work experience. Every year City College Norwich students take over roles from staff throughout the 4 star Holiday Inn Norwich and Norwich International Airport. For 5 full days students take on roles from reception, check in and boarding desks and airport travel agency as well as providing front of house service and creating the entertainment for a major function.
In addition to the hotel and airport takeover, you will have the opportunity to visit travel agents, tourist destinations, a weeklong familiarisation visit to a holiday park, take part in College wide events such as the Norfolk Show and celebration evenings, hear guest speakers from the top companies in the travel industry such as Virgin, Ryan Air and TUI (Thomson and First Choice). These unique opportunities will not only give you to experience firsthand what it's like working in the industry but introduce you to potential future employers and give you tips on how to best get a job with them.
Good English and maths skills are essential for most jobs and courses you will progress onto. The Government has made it a priority for students to improve these skills and your course programme will reflect this key aim. Depending on your grades when you start your course, you could either study Functional Skills or GCSEs alongside the other parts of your course programme. Please check our English and Maths page for further information 









Entry requirements: You will need to have four GCSEs at Grade D or above, including Maths or English.

All applicants will be interviewed by a course leader. You will need to demonstrate your interest in the course and a understanding of the travel and tourism industry.









Assessment: Assessment takes a variety of forms including written assignments, on line tests, role plays, practical work, group work and observation.









Academic progression: After successfully completing the course at merit level and a good attendance and disciplinary record, you can progress onto Level 3 Travel and Tourism.
Future options at City College Norwich include

Foundation Degree in Travel and Tourism 

Foundation Degree in Leisure and Events Management 









Career progression: The travel and tourism sector continues to grow which means there is a huge demand for a more flexibly skilled workforce. There are lots of opportunities and you could get to travel abroad on a regular basis. Careers include

Air Cabin Crew 

Travel agent 

Tourist guide

Holiday resort reps
The course provides lots of opportunities to meet potential employers and many of our students have successfully secured employment with them at travel agencies, the airport and holiday resorts either on an apprenticeship basis or direct employment.









Costs: For UK students aged under 19 years old on the 31st August prior to the start of your course, your tuition fees are free.
In addition to this there will be costs for an atlas and visitor attraction guide, approximately £45, and trips. All students wear a uniform of a black trousers or skirt and a white shirt which you can purchase yourself. Financial support could be available depending on your circumstances.
Please check our Finance pages for fee information and any financial help that may be available.