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Client Focussed Reception

in Xpertise (England)

Classes Course

Place:

London

Price:

£350 + VAT

Duration:

1 Day

Start:

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Course objectives:

The course is designed to develop reception staff to meet these needs, offering a range of tools and techniques to manage different situations, and to enhance performance by building self confidence and personal presence.

Xpertise

From seven training centres, Xpertise provides the UK's widest range of authorised IT training - over 500 courses. Xpertise provides courses from most leading vendors, including CompTIA, Check Poin...

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Course details

Type Course Duration 1 Day
Method / place Contact course provider Classes in London where
Suitability Anyone who is a new receptionist or who has some experience of being a receptionist and would like to improve their skills will benefit from attending this course.
Course objectives The course is designed to develop reception staff to meet these needs, offering a range of tools and techniques to manage different situations, and to enhance performance by building self confidence and personal presence.
Price £350 + VAT
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Course programme

Client Focussed Reception
Client Focussed Reception Overview
The receptionist's role encompasses a range of duties and requires skills of organisation, assertiveness and interpersonal communication. In particular receptionists need to manage tasks proactively and flexibly, to ensure that the needs of clients are met with a high degree of efficiency, tact and diplomacy.
The course is designed to develop reception staff to meet these needs, offering a range of tools and techniques to manage different situations, and to enhance performance by building self confidence and personal presence.
Anyone who is a new receptionist or who has some experience of being a receptionist and would like to improve their skills will benefit from attending this course.
Delegates will learn how to
  • identify who your customers are
  • state what makes customer care count and set personal customer care goals
  • explore the importance of customer care and identify the key skills required to deliver exceptional customer service
  • identify your preferred working style and look at how this impacts on your working relationships with internal and external clients
  • obtain from customers a clear understanding of their expectations
  • demonstrate the importance of taking responsibility to achieve customer satisfaction
  • recognise the importance of positive language in your conversations with customers
  • recognise potentially difficult situations, and deal with them proactively, assertively and confidently
Course Outline
  • Establish personal objectives for the course
  • The best examples of customer service.
  • Providing excellent service to customers.
  • Customer service behaviours important to your customers.
  • Setting personal customer-care goals.
  • Customer service - video input.
  • First impressions.
  • The significance of working styles.
  • Levels of communication.
  • The conversation cycle.
  • Questioning techniques.
  • Listening skills.
  • Positive reframing.
  • Dealing with challenging customers.
  • The importance of assertiveness skills.
  • Completion of a personal action plan.

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Venues and dates



Where London, Xpertise, 75 King William Street,
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On Xpertise

Provider description
From seven training centres, Xpertise provides the UK's widest range of authorised IT training - over 500 courses.

Xpertise provides courses from most leading vendors, including CompTIA, Check Point, Cisco, Citrix, IBM, ITIL, Microsoft, Oracle, PRINCE2 , Red Hat and SCO. Xpertise also provides professional skills training - on subjects such as project management and service management. We also have a dedicated soft skills training division, which provides training on personal development, management development, team development, customer service and graduate development. Finally, we provide desktop applications training for computer users.

Providing IT training since 1993

Xpertise has been providing training since 1993, when we were one of the first Novell Authorised Education Centres in the world. We became a Microsoft Solution Provider and Microsoft Authorised Training Centre the following year. Since then we have grown steadily, adding to our portfolio of training courses and geographic coverage. Today, we are the UK's leading provider of authorised IT training courses and services. In 2006 Xpertise acquired Watermans, the leading professional development training company, to expand further our soft skills training portfolio.

* Nationwide coverage via seven UK locations
* One of the UK's leading IT training companies
* Leading provider of official IT training - accredited by most leading vendors
* Extensive public schedule - over 500 courses
* Proven delivery of large-scale training projects
* Driving the technology training market, with leading-edge topics such as .NET, Microsoft CRM, ITIL and PRINCE2
* At the forefront of blended learning solutions
* All we provide is training - 100% independent

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Words related to the courses viewed: receptionist receptionist training professional receptionist receptionist skills

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