CMI Level 4 NVQ Diploma In Management (RQF) - (4D27V2)

To achieve a CMI Level 4 NVQ Diploma in Management (RQF), learners must complete a minimum of 53 credits:

17 credits from GROUP A (4 mandatory)

• Manage personal and professional development
• Provide leadership and management
• Develop and implement an operational plan
• Develop working relationships with stakeholders

A minimum of 20 credits from GROUP B (31 optional)

• Develop and maintain professional networks
• Encourage learning and development
• Initiate and implement operational change
• Discipline and grievance management
• Manage a tendering process
• Manage physical resources
• Manage the impact of work activities on the environment
• Prepare for and support quality audits
• Conduct quality audits
• Manage a budget
• Manage a project
• Manage business risk
• Manage knowledge in an organisation
• Recruitment, selection and induction practice
• Manage redundancy and redeployment
• Promote equality, diversity and inclusion in the workplace
• Manage team performance
• Manage individuals’ performance
• Manage individuals’ development in the workplace
• Chair and lead meetings
• Encourage innovation
• Manage conflict within a team
• Procure products and/or services
• Implement and maintain business continuity plans and processes
• Collaborate with other departments
• Support remote or virtual teams
• Contribute to the development of a strategic plan
• Design business processes
• Develop and manage collaborative relationships with other organisations
• Optimise the use of technology
• Manage product and/or service development

A maximum of 16 credits from GROUP C (13 optional)

• Manage health and safety in own area of responsibility
• Contribute to the design and development of an information system
• Manage information systems
• Manage events
• Manage customer service operations
• Review the quality of customer service
• Contribute to the improvement of business performance
• Negotiate in a business environment
• Resolve customers’ problems
• Resolve customers’ complaints
• Analyse competitor activity
• Developing sales proposals
• Prioritising information for sales planning