College Attendance Certificate - How to Treat Your Customers

How to Treat Your Customers

• Subject area:Business & Management Skills
• Course type:For employers

Course description
o Aimed at: Employees at any level who deal with internal or external customers.
The course aims to develop the skills needed to attract customers, improve customer loyalty and to build confidence in all business sectors.
Content
• What is good customer service and what skills do you already have?
• Who are your internal and external customers?
• How to use excellent customer service to improve your unique selling point and provide a competitive edge
• How to exceed your customers†expectations
• Developing new customer relationships and a marketing approach

Final award
College Attendance Certificate

Entry requirements
none

Career steps
n/a

Code Campus Duration Start date Day(s) Times Fees
XSMF342P Milton Park â€"