Communicate Brilliantly
Training
Inhouse
Description
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Type
Training
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Methodology
Inhouse
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Class hours
3h
To develop communication techniques and skills that will make you more effective with your colleagues, clients, and customers - whether face to face or on the phone, to develop a positive attitude and use Win-Win techniques, and to turn personality into Charisma so you are welcomed and listened to everywhere you go. Suitable for: Everyone who wants, indeed needs, to communicate more effectively and with great confidence and personal impact in order to be more effective in their organisation.
About this course
None.
Reviews
Course programme
Communicate Brilliantly
Course Objectives
- To develop communication techniques and skills that will make you more effective with your colleagues, clients, and customers - whether face to face or on the phone
- To develop a positive attitude and use Win-Win techniques
- To turn personality into Charisma so you are welcomed and listened to everywhere you go
Course Content
- How to present yourself vibrantly, using body language, listening and voice to advantage, and create an immediate and best first time impression. Remember you seldom get a second chance to get that first impression right
- What approaches you can use to tap into the power of active listening, avoid poor listening, and really hear key answers from your need to know questions
- How to ensure that your physical presence conveys energy and professionalism
- When to reinforce assertive communication skills to manage conflict and when to turn the passive to your advantage if necessary
- How to avoid assumptions and misunderstandings
- How to ensure congruence
Key Benefits
- This day is an extremely participative and motivating experience. Delegates will practise the skills on the day so they are ready to actually use them in the office
- Solutions you can immediately use
- Course attendance certificate
- Motivating refresher notes
- Central London location
- Maximum 8 delegates to ensure individual attention
Additional information
Payment options: All Courses can be held privately at our premises or otherwise.
Communicate Brilliantly