Communicating with Confidence for Women

Course

In St Austell, Taunton and Exeter

£ 99 + VAT

Description

  • Duration

    1 Day

You will learn: How to stay calm and composed during awkward or embarrassing moments. How to identify and eliminate words, gestures and speech patterns that reduce your impact. How to express your ideas in ways that gain the attention, support and respect of others. How to handle difficult or challenging people and situations so that you are viewed as someone with strength and confidence. How to handle conflict with poise and composure to minimise friction and build stronger relationships. Suitable for: Every woman who wants to communicate with greater confidence and more persuasion in the workplace and at home. It is filled with practical ideas that can be applied immediately and will last a lifetime.

Facilities

Location

Start date

Exeter (Devon)
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Topsham Road, EX2 4SQ

Start date

On request
Exeter (Devon)
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1 Emperor Way, Exeter Business Park, EX1 3QS

Start date

On request
St Austell (Cornwall)
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Sea Road, PL25 3RD

Start date

On request
Taunton (Somerset)
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Selworthy Road, Priorswood, TA2 8HD

Start date

On request

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Reviews

Teachers and trainers (1)

Helen Gilzean

Helen Gilzean

Tutor

Course programme

Course Summary

Do you want to communicate more confidently and persuasively and in a style that is comfortable for you? Are you seen as ‘too nice' and feel that this may diminish the respect you get from others? Or conversely, would you describe yourself as ‘overly assertive or even aggressive' which gives you short-term co-operation but long-term resistance? Do you want to treat others with openness, directness and respect and get the same from them?

Attend this course and learn how to achieve better results by communicating skilfully. Learn how to gain more respect and recognition from your co-workers and managers and reap the rewards. You will learn skills that can be applied immediately to achieve improved results and increase your contribution to your organisation. And, you will be less stressed, more productive and happier at work.

What you will learn

  • How to stay calm and composed during awkward or embarrassing moments
  • How to identify and eliminate words, gestures and speech patterns that reduce your impact
  • How to express your ideas in ways that gain the attention, support and respect of others
  • How to handle difficult or challenging people and situations so that you are viewed as someone with strength and confidence
  • How to handle conflict with poise and composure to minimise friction and build stronger relationships
  • How to handle criticism without feeling angry or hurt
  • How to say no, without feeling guilty or causing resentment, in a way that people will respect you and without offending others
  • Why passive or submissive behaviour may invite intimidation and how to guard yourself against aggressive behaviour

Workshop Timetable

9.00am Welcome and Coffee

9.15am

  • Introductions
  • Hopes for the day - Confidence building
  • How to make the most of your potential
  • Communication definition
  • The communication balance
  • Communication survey - What's your style

11.00am Break

11.15am

  • Body language - listening with your eyes
  • Can we talk?
  • What do your body language signals say?
  • Happy people are optimists - are you?
  • Difficult and challenging people and situations
  • What is their value?
  • Approaches to problem solving - strength and confidence
  • Handling conflict with poise and composure to minimise friction
  • Your response - your choice
  • Coping techniques

12.30pm Lunch

1.30pm

  • Assertive communication
  • Asserting yourself
  • Assertiveness vs. Passive or Aggressive
  • Identifying words, gestures and speech patterns that reduce impact
  • Assertiveness techniques
  • Dealing with aggressive, personalised criticism or 'put downs'
  • Dealing with extremes - staying calm and composed
  • Handling criticism without feeling angry or hurt
  • 7 benefits of a happy attitude

3.30pm Break

3.45pm

  • Active listening - An essential skill. Why?
  • Showing listening
  • Showing understanding
  • Questions, answers and tips - communicating skilfully and persuasively
  • A personal commitment to yourself

4.00pm Conclusion

4.30pm Close

Communicating with Confidence for Women

£ 99 + VAT