body language courses body language classes arabic language lessons fundamentals of a computer programming language structured query language course intermediate emotional intelligence listening skills social skills

Homepage › Personal Development Courses › Interpersonal Skills Courses › Other Interpersonal Skills Courses

Communicating With Customers With Speech And Language Difficulties

in City Lit (England)

Classes Course

Place:

London

Price:

£595 + VAT

Price details

City Lit does not charge VAT.

Special offers

Duration:

1 Day

Start:

consult dates and times
See course programme

Requirements:

No previous knowledge required.

Course objectives:

This course is about helping front line staff and customer service managers to recognise a range of communication disabilities and select the best way of assisting the customer. Communication impairments are covered by the Disability Discrimination Act and this course will highlight the implications for your organisation.

See course programme
Course details
venues and dates
Course alerts similar to these

Request information

Contact directly and with no obligation with

City Lit

You must complete all fields on this form in order for us to send it to the course provider.
We have highlighted incomplete/ incorrect details in red.

* Compulsory fields

*Name *Surname

*E-mail

*Country/ region *Area/ County

*I would like more information on

By clicking "Email request / Telephone" you registering and accepting the Terms of Use and privacy policy of Emagister.

I wish to receive the personalised newsletter (during a maximum period of 15 days)

Availability?
How do I enrol?
Where can I get more information?

The person in charge of this course will receive your information request instantly.

Response time:

:| :) ;)

Average Fast Very fast

Course details

Type Course Duration 1 Day

Method / place Contact course provider Classes in London where

Suitability This is a course for front line staff and customer service managers.

Course objectives This course is about helping front line staff and customer service managers to recognise a range of communication disabilities and select the best way of assisting the customer. Communication impairments are covered by the Disability Discrimination Act and this course will highlight the implications for your organisation.

Requirements	No previous knowledge required. see more

Price	£595 + VAT Price details Price details City Lit does not charge VAT. Request this special offer here

back
Course programme
ex-students and opinions

Get direct information on how to enrol, venues and availability...

Other Interpersonal Skills courses (from other course providers)

Emotional Intelligence
Cosensa Learning & Development Ltd
London - Price: On request

Creativity In Business
Illumine Training
- Price: On request

Successful Communication
Academy of Learning
- £995 + VAT

Creative Thinking And Problem Solving
WWP Training Limited
London - £450 + VAT

Dealing with Difficult People
SME Academy
London - £250 + VAT

Compare the selected courses

+ other interpersonal skills Courses + Other Interpersonal Skills Courses in London + Courses in London + City Lit Courses

Course programme

Communicating With Customers With Speech And Language Difficulties

What will the course cover? (contents, themes, projects)

Brief introduction to the Disability Discrimination Act

The communication chain

Different types of communication disability (with video material)

Barriers: what gets in the way when communicating?

Strategies to help
What can I expect to achieve?
By the end of the course you should be able to:

Recognise different types of communication disability

Identify the barriers which exist between you and the person with a communication disability

Select the best strategy for assisting communication

Interact more effectively and comfortably with people with communication disabilities

Understand and meet your obligations under the Disability Discrimination Act

Learn how to recognise and reduce discrimination
How will I be taught?
You will be taught through tutor presentation and small group work. High quality video material will illustrate the different types of communication disability. Handouts will supplement the powerpoint slides used during the course.

Price: £595 for up to 10 delegates

see the full course programme

back
more information
ex-students and opinions

on request

get more information on the programme directly from City Lit.

Request information for free

Get direct information on how to enrol, venues and availability...

Venues and dates


Where	London
When	Start: Ask the course provider

Get direct information on how to enrol, venues and availability...

Ex-students

back
Course programme
more information

Opinions

Have you attended this course?

Voice your opinion and help thousands of other users

opinions

from users who have attended
this course.

Get direct information on how to enrol, venues and availability...

On City Lit

Provider description

City Lit's Employer Portfolio offers a programme of hand-picked courses, developed in line with demand from employers. The programme is designed to make the most of the wide range of expertise of City Lit's professionally trained tutors and practitioners. Open courses - your staff can attend a session with employees from other organisations. Closed courses - you can request a course to run for your staff only. Bespoke courses - we can tailor-make a course to meet your specific training needs. Assessing your needs City Lit staff are happy to conduct an analysis of your training needs. We can help you decide if you require bespoke training or discuss the best way of delivering our existing programme to your employees, whether with an intensive short course or weekly sessions. Short workshops and taster sessions One to two hour versions of the courses in this guide are available if you want to try a subject out before arranging a full course, or if you find it difficult to release staff for a full day. In some subject areas, a short, intensive session can be enough for your staff to pick up the key skills they need.