COMMUNICATION AND TEAM EFFECTIVENESS
Communication and Team Effectiveness
WHO SHOULD ATTEND?
Anyone who wants to lead or be part of an effective team by improving
communication and interpersonal skills within their team in the
workplace.
WHAT WILL THIS COURSE HELP YOU TO DO?
\uDBC0\uDC83 How to encourage self and team members to be more effective in their
interpersonal relationships and communication with others
\uDBC0\uDC83 Understand the concepts of aggressiveness, non-assertiveness and
assertiveness and assist the team awareness to improve effectiveness
\uDBC0\uDC83 How to deal with problem relationships and conflict in the workplace.
ABOUT THE TRAINER
Valerie Markwick has experience of working as a Manager, Trainer and
Development Consultant in the service, hospitability and leisure sectors
of British and Australian industry. Her persuasive, people oriented
style, strong interpersonal skills and structured approach combine to
guarantee effective training and successful outcomes.
Outcomes
By the end of the programme delegates will be able to:
\uDBC0\uDC83 Agree clear objectives and targets whilst ensuring that all the team
are motivated
\uDBC0\uDC83 Increase understanding of personal styles and goals for the benefit
of the team
\uDBC0\uDC83 Be more effective in their interpersonal relationships and
communication with others
\uDBC0\uDC83 Deal with problem relationships
\uDBC0\uDC83 Achieve more harmonious working relationships
