Communication Courses - Effective Communication Skills

Introduction

• In this exciting and unique course, delegates will gain an understanding of how to effectively communicate in business. This course will allow delegates to develop their skills in a professional environment while gaining a fundamental understanding of how to deliver positive and persuasive communications in both written and spoken form.

Pre-Requisites

• There are no pre-requisites required for this course

Who should attend?

• This Course is recommended for any delegates that want to gain an understanding of this interesting subject.

What will you learn?

• Once you have completed the course, you will understand:
• How to make an impactful first impression
• Conference call etiquette
• Redundant expressions and clichés
• Questioning skills
• Introduction to body language

Course Outline

• Explain the process of effective communication
• Recognise reactions and behaviours in others
• Demonstrate communication skills for organisational effect
• Use advanced questioning techniques
• Increase levels of assertion in written and spoken communication