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Communication Essentials

Course

Online

£ 21 + VAT

Description

  • Type

    Course

  • Methodology

    Online

For companies and individuals to be effective at exceptional customer service, they must master the art and science of communications. This mastery starts with a good understanding of the elements of communication and the basic communications styles service providers will encounter. Communication is important to business; it is especially important when it comes to customer service. This course discusses essential elements of communication in the customer service industry.

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Subjects

  • Telephone Skills
  • Negotiation Skills
  • Voice
  • Persuasion Skills
  • Conflict Resolution
  • Presentation Skills
  • Customer Service
  • Communication Skills
  • Communications
  • Communication Training
  • Interpersonal Communication
  • Positive language

Course programme

By the end of this course, the learner will be able to:



    • Define the basics of communication

    • Name different communication styles

    • Identify how to leverage questioning

    • Recall how to use positive language in communication

    • List how to handle requests and sensitive issues




ed-next is the distance e-learning provider of choice. We’re affiliated to acknowledged online e-learning providers and we deliver over 500 academic, vocational and professional development courses. A recent and very exciting move has been our partnership with the University of Derby to enrol students on its highly respected undergraduate and postgraduate degree courses. As it’s so expensive ed-next’s comprehensive portfolio of courses addresses a huge range of work-based situations and skill levels, as well as academic content where relevant, and we cover all levels and all types of organisation, so there’s sure to be something in our collection that meets your needs. So why not come with us on an exciting journey of discovery, challenge, and personal improvement, with benefits for you, your career and your organisation.

Additional information

All materials are included in this course.

Communication Essentials

£ 21 + VAT