Communication Excellence

The way you interact with others can be the key to your workplace success. Whether communicating under pressure, managing challenging relationships or looking to build lasting rapport, your style and interpersonal competence can make or break your chances of successful achievement. This course teaches you how to capitalise on your existing skills, fine-tune your approach and build a strategy for communication with real impact.

Course Outline:
Understand and apply the skills necessary for communication excellence
Learn new communication styles and increase rapport
Craft your role - know accountability and impact
Create a relationship management strategy that works
Realise the importance of planning and process
Build your knowledge bandwidth
Apply the art and science of influence: body language and listening
Understand push/pull relationships
Enhance your professional image and personal capital
Identify different thinking styles to be more persuasive
Understand fear and positive psychology
Manage challenging relationships under pressure
Use questioning techniques to uncover needs and identify issues
Achieve the best outcomes whatever the proposal, situation or personality
Undertake exercises in communication excellence including
The Trust Index and the Key Influencers mapping exercise