COMMUNICATION SKILLS & INTERPERSONAL STYLES
The Objectives
Participants will be able to:
Know their own preferred working style and its strengths and weaknesses
Recognise and appreciate other working styles and their strengths and weaknesses
Recognise the different styles reactions under stress
Apply modification of their style to build rapport and deal with difficult people and difficult situations
Demonstrate flexibility in their style when communicating using E mail, telephone conferencing, presenting, coaching, giving feedback, getting work completed, and generally managing people.
Course Agenda
Understanding our behaviour
Introduction and objectives
Understanding perception
Beliefs, values and behaviour
Assertiveness and expressiveness behaviours
Four working styles - strengths and weakness exercise
Self assessment review using "It's a matter of style" booklet
Questions and feedback
Recognising others behaviour including stress
Recognising others - exercise
The value of other styles strengths exercise
Behaviours under stress understanding ourselves and others
Own examples
Adapting our behaviour
Four Styles - expectations and adapting for a win win
Managing difficult people and situations
Skill practice with scenarios
Improving communication
Adapting our style for improved communication using E mail, telephone conferencing, presenting, coaching, giving feedback, getting work completed, and generally managing people.
An introduction to the impact of cultural awareness and style
Summary and action plan for transition of the learning back at the work place
Method of Training
Our courses are highly participative with delegates working from a workbook, linked with group activities and role-play, as appropriate.
