Communication Skills
Anyone in business needs to be a professional communicator.
So it makes
sense that we understand the important principles that make for truly
effective communication.Whether your aim is to influence staff,
sell to clients or make dynamic presentations, understanding your own
communication profile and appreciating that others like communication in
different ways is the key to success.
This programme aims to heighten
self awareness and build an appreciation of the different communication
preferences of business people. Building the self esteem of others, using
appropriate spoken and written language and understanding body language
and the impact it has on your ability to connect with your audience will
dramatically improve the power of your message.
This two-day programme
will include a detailed profile of your communication style and give you
an insight into the four main communication strategies used by some of the
world's leading businesses.
By attending the Communication
Skills programme you will learn:
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Your individual personality type
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How to communicate with the four main customer types
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The performance iceberg
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The importance of your attitude when delivering key messages
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Styles of communication
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Questioning and listening skills
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Ways of showing empathy
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Techniques to handle irate customers
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How to be deal with people assertively
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How to give feedback constructively
Who should attend?
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Sales Executives
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Account Managers
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Customer Service Representatives
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Call Centre Agents
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Helpdesk Operators
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Managers
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Business Owners
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Anyone involved with dealing with customers at the front line
Please contact us for further information.
Here are three great reasons for attending the The Communication
Skills programme: At Lammore Consulting, our mission is to
provide training events that entertain, inspire and make a difference.
Inspire:
Our delegates come away from our programmes feeling inspired and ready to
meet their challenges head on. The material has been researched and
written to meet key business needs in the real world.
Entertain:
We promise to deliver our training events in an upbeat and fun
way. Our speakers are professionally trained and experienced in the world
of business and entertainment, and know how to engage an audience.
Make
a Difference: A training workshop is only effective if the
learning is implemented. All delegates attending a Lammore development
programme are followed up through regular online contact to ensure that
their personal development plans are being put into action. In addition we
encourage 'Action Learning' events to take place within one month of the
training being undertaken to re-enforce the key messages of the programme.
