Communication Skills

This communication training course is designed to improve your current communication techniques and skills. Whether you are working with external or internal clients, the course provides all the underpinning skills and knowlege for effective communication in the business arena.

Course Outline:
Successful communication
The barriers to successful communication
The characteristics of an excellent communicator
Methods of communication
The essentials of communication
Develop listening skills and build rapport
Perception and the impact we make
Determine what skills are required and how to use them
Communication styles
Identify individual styles
Understand what these different styles mean
Adapt your style to that of others and different situations
How to use communication
Hints and tips on applying the skills developed on the course
Case studies of effective use of communication
Ensure the communication is relevant