Communication Skills

Short course

In Redditch

Price on request

Description

  • Type

    Short course

  • Location

    Redditch

  • Duration

    1 Day

To provide the opportunity to identify and develop effective communication skills to manage any interview situation. Suitable for: All persons involved with dealing with other people on a regular basis where communication skills can affect their daily functions.

Facilities

Location

Start date

Redditch (Worcestershire)
Phf Training Ltd 14 Church Green East, B98 8BP

Start date

On request

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Course programme

Course Aim

To provide the opportunity to identify and develop effective communication skills to manage any interview situation.

Topics Covered

  • Attitude and the communication process
  • Issues of body language
  • Using effective listening skills
  • Questioning skills
  • Conversation management
  • Anger and its impact
  • Diffusing difficult situations
  • Prepare and plan for difficult situations

Specific learning outcomes will be written to suit the customer's needs

Communication Skills

Price on request