Communication Skills
Short course
In Redditch
Description
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Type
Short course
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Location
Redditch
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Duration
1 Day
To provide the opportunity to identify and develop effective communication skills to manage any interview situation. Suitable for: All persons involved with dealing with other people on a regular basis where communication skills can affect their daily functions.
Facilities
Location
Start date
Start date
Reviews
Course programme
Course Aim
To provide the opportunity to identify and develop effective communication skills to manage any interview situation.
Topics Covered
- Attitude and the communication process
- Issues of body language
- Using effective listening skills
- Questioning skills
- Conversation management
- Anger and its impact
- Diffusing difficult situations
- Prepare and plan for difficult situations
Specific learning outcomes will be written to suit the customer's needs
Communication Skills