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Communication Skills

Purple Monster Training

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Purple Monster Training

Communication Skills

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Communication Skills

Communication Training

Purple Monster deliver a variety of communication training concerning the fundamental communication between customer and staff.

By using experiential exercises we look to build the confidence of participants in service situations.

By examining the qualities of excellent customer service, we place the emphasis on being open, ready, aware, in control, confident and listening well. We focus on raising the quality of connections with customers.

Through communication training exercises and role plays we explore how best to connect; including positive body language, the skills involved in recommending products and services, tone of voice, and approaches to attitude.

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More than ten years ago, we ran our first workshop and used a simple principle – if the participants got out of their seats, really enjoyed working together and had time to reflect and note their insights, then the chances are it would be a valuable learning experience.So it proved, and since that time, Purple Monster has established a world class reputation for the design and delivery of engaging and inspiring training interventions.Our magnificent team of facilitators all have a rich heritage in the performing arts. They are specialists that will help your teams play at the top of their game and tap into the passion and pure joy we bring to facilitated learning.