Communication Skills

Professional Communication Skills
is designed to make delegates more aware of the impact of different styles of
communication, personal preferences and situational effectiveness. The
programme explores the benefits and possible downsides of different forms of
communication. Delegates are encouraged to assess their current approach, the
way they are perceived by colleagues and explore a range of alternatives which
will help to improve personal effectiveness.

We work closely with delegates to ensure that final content is based around
their level of experience and specific development needs. Our
courses are specifically designed to provide more time and attention to
individual delegate needs and are typically run with small groups of between 2 - 4 delegates. The one day course combines trainer lead presentation of
theory and best practice and a series of practical syndicates and workshops
which help delegates to practise and improve planning, preparation and delivery
of a range of communication techniques.

Programme Content:

• Communication styles
• Verbal communication
• Succinct business language
• Non verbal communication
• Telephone manner
• Written communication
• Assertive communication
• Preferred communication styles
• Personal and professional challenges
• Situational effectiveness
• Personal action plan

Course content and emphasis on the day is based on delegate experience and agreed outcomes.