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Communication Skills courses Northern Ireland
- Course
- Belfast City
- Different dates available
- 7h - 1 Day
... · The skills of processing, using statements, questions and summarising · Keeping control of the meeting Meeting Participants · The role of participants · How... Learn about: Time management, Delegating Skills, Stress Management...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...Managing a call centre effectively is as much of an art as it is a skill. This course helps highlight the key challenges facing Call Centre Managers and gives practical tips on how to quickly make a difference in your role... Learn about: Team Leader, Call Centre, Assistant Call Centre Manager...
- Short course
- Belfast City
- Intermediate
- 1 Day
...DESCRIPTION Course Description DSM Presentation Skills course focuses on public speaking to large and small groups as well as presenting to a single individual. We help attendees to significantly improve their confidence when speaking to groups and how to keep the audience’s attention while driving... Learn about: Presentation Skills, Pricing techniques, Account management...
- Training
- Belfast
- Advanced
- 1 Day
...Confident and skilful communication in the workplace should be central to everyone's role. However, too often issues arise purely as a result of poor or ill-thought out verbal communication. This practical short course will demonstrate tools and techniques you can use to communicate better... Learn about: Communication Skills, Speaking Clearly, Sentence Structure...
- Course
- Belfast
- 2 Days
...This course is designed for individuals who require to make presentations to groups of people using Microsoft PowerPoint and who would like to develop their skills and confidence. The aim of this course is to enable delegates to create a memorable impact when delivering PowerPoint presentations...
- Training
- Belfast
- Advanced
- 1 Day
...Targeted, persuasive writing is an essential aspect of communication in any successful organisation. Effective writing styles convey a professional and credible message and project the correct image. From formal reports to composing e-mails, polished communication is key. This course is fully... Learn about: Letter Writing...
- Training
- Belfast
- Advanced
- 1 Day
... direction. You'll come away with a strong sense of self-awareness and a checklist of behaviours you can call on in different influencing situations. This one day introductory programme will be followed later in the year with our 2 Day Advanced influencing Skills programme. Anyone who is new to introducing... Learn about: Convincing Others, Motivations of others, Matrix Management...
- Training
- Belfast
- Advanced
- 1 Day
... telesales structure Use simple communication skills to gather information and gain commitment Recognise and respond to buying signals Describe the structure... Learn about: Selling a Product, Buying Signals, Company Image...
- Training
- Belfast
- Advanced
- 1 Day
... delegates to take responsibility for their own development and enables them to communicate with more confidence and develop positive responses to a wide range of situations. This course is designed to give delegates the opportunity to learn, practice and receive feedback on the skills and behaviours... Learn about: Dealing with People, Achieving Results, Being Persuasive...
- Course
- Belfast City
...A highly participative course involving individual and group discussions and skills practice to enable delegates to share ideas and develop their skill levels. Audience Anyone who is looking to enhance their assertiveness skills Aim This course aims to raise confidence and increase the delegate’s... Learn about: Confidence Training, Assertiveness Training...