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Communication Skills courses Scotland
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The course was informative, amazing and interactive. I enjoyed the course and trainers, I would recommend the same to all. Since, the group was small, it created an impact. I would surely recommend finance terminology course to all. I had a nice time overall.
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- Short course
- Edinburghand5 other venues
- Birmingham, Bristol, Leeds, London, Manchester
- Intermediate
- June
...11:00 Planning the Meeting (Establish a purpose, agenda, attendees, time and place, follow-up required) 11:00 - 12:00 Running a Meeting... Learn about: Running a Meeting, Effective meetings...
...11:00 Planning the Meeting (Establish a purpose, agenda, attendees, time and place, follow-up required) 11:00 - 12:00 Running a Meeting... Learn about: Running a Meeting, Effective meetings...
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The course was informative, amazing and interactive. I enjoyed the course and trainers, I would recommend the same to all. Since, the group was small, it created an impact. I would surely recommend finance terminology course to all. I had a nice time overall.
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The course benefits us a lot and so much informative. We are now a lot busy with new bookings for this year and next. The band is extremely confident.
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- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- July
...We have 15 seconds to make an impression and so the first considerations are around how you look. Your confidence, enthusiasm and professionalism... Learn about: Public Speaking...
...We have 15 seconds to make an impression and so the first considerations are around how you look. Your confidence, enthusiasm and professionalism... Learn about: Public Speaking...
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The course benefits us a lot and so much informative. We are now a lot busy with new bookings for this year and next. The band is extremely confident.
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- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- February
...11:45 - 12:45 Delegates to Mark Pre-recorded Customer Complaints Calls (Here delegates use their own scoring systems and the whole group discusses whether... Learn about: Call Centre, Best Practice, First Impressions...
- Training
- Glasgow
- Advanced
- 1 Day
... direction. You'll come away with a strong sense of self-awareness and a checklist of behaviours you can call on in different influencing situations. This one day introductory programme will be followed later in the year with our 2 Day Advanced influencing Skills programme. Anyone who is new to introducing... Learn about: Body Language, Motivations of others, Non-verbal Communication...
- Training
- Glasgow
- Advanced
- 1 Day
... telesales structure Use simple communication skills to gather information and gain commitment Recognise and respond to buying signals Describe the structure... Learn about: Telephone Etiquette, Overcoming Objections, Buying Signals...
- Training
- Glasgow
- Advanced
- 1 Day
... delegates to take responsibility for their own development and enables them to communicate with more confidence and develop positive responses to a wide range of situations. This course is designed to give delegates the opportunity to learn, practice and receive feedback on the skills and behaviours... Learn about: Assertive Behaviour, Positive Body Language, Dealing with People...
- Course
- Edinburgh
...A highly participative course involving individual and group discussions and skills practice to enable delegates to share ideas and develop their skill levels. Audience Anyone who is looking to enhance their assertiveness skills Aim This course aims to raise confidence and increase the delegate’s... Learn about: Confidence Training, Assertiveness Training...
Similar training and in other locations
- Course
- Online
- Different dates available
... presentations in front of a group, there are plenty of situations where good public speaking skills can help you advance your career and create opportunities... Learn about: Wrapping Up, Questions and Answers, Basic Outline...
- Training
- Online
- 7 Days
...(indefinite leave to remain) or British Citizenship. Immigrants to the UK, planning to obtain permanent residency (indefinite leave to remain)...
- Course
- Online
- Different dates available
- 1 Year
...COURSE CURRICULUM Event Coordinator Event Planning Steps for Planning an Event Invitations, Greetings, and Dress Code Table Manners and Table Settings... Learn about: Dress Code, Mock exam, Event Management...
- Training
- Distance Learning
.... This course covers: Understanding customer needs. Dealing with complaints. Effective communication. Dealing with obstacles. Problem Solving. Dealing with enquiries...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
... for the Customer Service sector. These qualifications allow learners to apply knowledge, understanding and skills to a national occupation level required... Learn about: Customer Care, Customer Service, Verbal Communication...
- Short course
- Online
- Beginner
- Different dates available
...This course aims to assist learners to become more assertive by following a series of straight-forward and easy-to-follow techniques. It includes information on the forms of power, and how to deal with them, as well as negotiation and communication. Suitable for: Anybody wishing... Learn about: Personal Assistant, Negotiations skills, Improve Communication...
- Course
- Online
- Different dates available
... are and how to utilise it for your benefit. In this course you will learn the necessary skills, knowledge and information about Self Esteem and Assertiveness Skills to become successful... Learn about: Assertiveness Training, Coping Techniques, Communication Skills...
- Course
- Online
- Intermediate
- Different dates available
...Course Syllabus This course consists of the following units: Unit 1 – Verbal Communication Techniques. Unit 2 – Who Are Your Customers? Unit 3... Learn about: Call Centre, Customer Service, Call Handling...
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Very great course overall.
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- NVQ
- Online
..., audio, graphics, case studies and interactive exercises to help Learners evaluate and improve their customer skills. Learners can complete...
..., audio, graphics, case studies and interactive exercises to help Learners evaluate and improve their customer skills. Learners can complete...
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Very great course overall.
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- Short course
- Online
- Intermediate
- Different dates available
...The developing your PA potential course is designed for all PAs or Executive Secretaries who would like to improve and develop their PA skills. This course will look at your key areas and give you a thorough understanding of what is expected, and how to manage those expectations to ensure success...
- Course
- Online
.... The humorous content will engage the attention of learners aiding learning. The key outcomes -Will equip you with necessary skills to organise and chair meetings...
- Course
- Online
...Training to help the conversion of enquiries into business Learndirect eCourses are designed to be completed at the pace of the learner and are delivered in bite-sized chunks...
- Course
- Online
- Different dates available
- 1 Year
...The course illustrates the areas you should focus while working as a call centre agent. Basic communication skills, telephone etiquette, handling difficult phone calls and customers, managing customers, the right ways of responding to the client’s questions etc. will be discussed... Learn about: Out of Voice Mail Jail, Verbal Communication, Telephone Communication...
- Short course
- Online
- Intermediate
- Different dates available
...(a global grammar review) 8 hours The Sounds of English. (Practical Phonetics) 6 hours The Practice of TESOL. 4 hours A final response (in diary form)... Learn about: Personal Development, The Practice of TESOL, Language awareness...
- Course
- Distance Learning
- Beginner
- Different dates available
- 12 Months
...Overview Learn the essential communication skills that will improve your career prospects. In todays busy and competitive business environment... Learn about: Communication Skills...
- Course
- Online
- Beginner
- 1 Year
..., and the impact of society and culture. You'll learn how to critically review a range of theories in counselling and relate them to issues in practice, take an ethical approach to counselling and develop skills to assess, manage and refer clients accordingly... Learn about: Skills Communication, Mental Health, Communication Training...