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Communication Skills for Receptionists

in Alpha Training (England)

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Course objectives:

By the end of this course delegates will: • Understand the principles of effective communication • Recognise barriers to communication and how to overcome these • Understand the difference between assertive and aggressive behaviour • Be able to apply appropriate techniques to deal with difficult situations and behaviour • Be able to take clear, concise messages

Alpha Training

Started in 1987, Alpha Training is a professional training company based in London. We offer Information Technology training on desktop products from Microsoft, Adobe and others, and also on bespok...

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Course details

Type Course Duration 1 Day
Method / place Contact course provider Classes
Suitability This course is designed for receptionists in GP’s surgeries. It aims to explore the communications issues involved in dealing with both the public and colleagues. The course looks at face-to-face, telephone and written communication.
Course objectives By the end of this course delegates will: • Understand the principles of effective communication • Recognise barriers to communication and how to overcome these • Understand the difference between assertive and aggressive behaviour • Be able to apply appropriate techniques to deal with difficult situations and behaviour • Be able to take clear, concise messages
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Course programme

Communication Skills for Receptionists
Communication Skills for Receptionists

Course contents:

Communication
What is it?
What are the barriers to communication?
Questioning and listening skills
Dealing with other people
Assertive and aggressive behaviour
Handling difficult situations
Ways to improve relationships at work
Written Communication
Effective message taking
 
Alpha Training is one of the UK's leading independent professional training companies. As well as offering pre-designed courses we can customise training solutions to meet your specific business needs. We can deliver training exclusively for your company onsite at your premises or offsite at selected venues. We are committed to providing the highest quality training and client service. Our team of highly experienced trainers have in-depth subject knowledge and proven training skills. And our courses are designed to help you perform to your maximum potential.
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On Alpha Training

Provider description
Started in 1987, Alpha Training is a professional training company based in London.

We offer Information Technology training on desktop products from Microsoft, Adobe and others, and also on bespoke products.

We deliver Business Skills courses in the areas of Management and Leadership, Personal Effectiveness, Secretarial and Support.

And we supply Health and Safety training such as Health and Safety Awareness, Moving and Handling and First Aid at Work.

We provide trainers/facilitators for ad-hoc learning events and training days, or for rollouts of new systems or procedures.

We deliver onsite training at clients premises anywhere in the UK, and arrange offsite training at suitable locations.

Our clients include private and public sector organisations including the BBC, Central Government, the Met Police and the NHS.
Advantages of studying with Alpha Training
As well as offering pre-designed courses we can customise training solutions to meet your specific business needs. We are committed to providing the highest quality training and client service. Our team of highly experienced trainers have in-depth subject knowledge and proven training skills. Our courses are designed to help you perform to your maximum potential.
Course provider history
Alpha Training was established in January 1987 by Anne Harkness. The company started by providing professional IT training services, supported by a team of highly skilled course administrators and experienced associate IT skills trainers. We deliver instructor led training on desktop applications such as Microsoft and Adobe, on document management systems, and on bespoke software.
Specialises in
Information Technology training on desktop products from Microsoft, Adobe, web technologies , and also on bespoke software and systems. Business Skills courses in the areas of Management and Leadership, Personal Effectiveness, Secretarial and Support, HR and Training, PR and Marketing. Health and Safety training such as Health and Safety Awareness, Moving and Handling and First Aid at Work.

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