COMMUNICATION SKILLS TRAINING

Taylor Mason Training

Course

Online

£ 295 VAT inc.

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Description

  • Type

    Course

  • Level

    Intermediate

  • Methodology

    Online

  • Duration

    1 Day

  • Online campus

    Yes

  • Delivery of study materials

    Yes

  • Support service

    Yes

  • Virtual classes

    Yes

This one-day workshop helps delegates to understand the impact that communication skills have on other people, and how improving these skills can make it easier to get better results.

About this course

Anyone who wants to improve the communication skills of themselves or their staff in order to become more effective in the workplace.

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Reviews

Subjects

  • Listening Skills
  • Communication Skills
  • Public
  • Communications
  • Communication Training
  • Improve Communication
  • Oral Communication
  • Assertiveness Training
  • Skills and Training
  • Assertiveness

Teachers and trainers (1)

Taylor Mason

Taylor Mason

Very Experienced Trainers

All our trainers are experts in their field, most of which have worked for us for some time. From 1-1 coaching to complex change programmes we have the skills and experinece. We cover, Human Resouces, Communicaton Skills, Leadership and Supervision, Microsoft & IT, Sales & Marketing, Personal Development, Health & Safety, Project Management, PA & Office Skills,

Course programme

MODULE 1: Course Overview and Learning Objectives

MODULE 2: How Communication Works

Topics covered:
  • Influence or Persuade?
  • Identifying and Adjusting your Communication Style
  • Five Communication Styles
  • The 6 Cs of Communication
  • The Four-Step Cycle of Communication
  • The Dynamics of Communication
  • Communication is a Two-Way Street
MODULE 3: Face-to-Face Communication

Topics covered:
  • First Impressions
  • Appearance
  • On the Front Foot: Being Positive
  • Using the Right Words
  • The Three Components of Communication
  • Body Language and Non-Verbal Messages
MODULE 4: Telephone Communication

Topics covered:
  • Overcoming the Challenges of Telephone Communication
  • Improving Telephone Communication
  • Factors of Voice
  • Advantages of Telephone Communication
  • Disadvantages of Telephone Communication
MODULE 5: Written Communication

Topics covered:
  • Quick Tips for Types of Messages
  • The Power of Words
  • Right First Time
  • Keep it Concise
  • Address your target
  • Keep it Simple
  • Your Three Stage Structure
MODULE 6: Questioning and Listening Skills

Topics covered:
  • Verbal Signs of Active Listening
  • Non-Verbal Signs of Active Listening
  • Active Listening
  • The Five Levels of Listening
  • How Asking Question Helps You
  • Open and Closed Questions
  • The Funnel
MODULE 7: How to be an Effective Communicator

Topics covered:
  • Your Level of Understanding
  • Dismantling your Assumptions
  • Prejudices
  • Your Preconceptions: Stereotyping
  • Your History & Experiences
  • Asking for Feedback
  • How to Find Out What Others Think About You
  • Is your Self-Image Correct?
  • Getting your Self-Image Right
  • The Wheel of Communication
MODULE 8: Overcoming Communication Problems

Topics covered:
  • Four Tips for Delivering Difficult Messages
  • Delivering Difficult Messages
  • Dealing With Conflict
  • Dealing With Opposition
  • Barriers to Communication
  • Why Communication Goes Wrong
MODULE 9: Getting Better Outcomes

Topics covered:
  • Best Practices For Communicating Effectively
  • Timing: Whats Best For Them
  • The Effect of Location
  • Intimidation
MODULE 10: Your Personal Action Plan

See related categories

COMMUNICATION SKILLS TRAINING

£ 295 VAT inc.

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