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Communication Skills Courses County Antrim
- NVQ
- Belfast City
...all have a specified Unit Value. To achieve the Level 3 award candidates must achieve a minimum of 180 Unit Values. Candidates must achieve two mandatory...
- Course
- Blended in Belfast City
- 80h
...Safety and Security ü Data Protection ü Legislation...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1h - 3 Weeks
...Learn the very basics of Voice Production, with a view to learning and developing the skills required to improve the sound and delivery of the speaking voice... Learn about: Basics of Voice Production, Accent awareness...
- Short course
- Belfast City
- Beginner
- Different dates available
- 4h - 1 Day
... of the course participants will: · The importance of first impressions – how to make a positive impression with your communication skills. · How to build and maintain rapport... Learn about: Listening Skills, Skills Communication, Oral Communication...
- Training
- Antrim
- Intermediate
- Different dates available
- 1 Day
...Presenting to an audience, regardless of its size, in a clear and engaging way is essential to get your message across, especially in business. This course will provide you with necessary presentation skills that turn presenting from potentially scary to rather more fun and gives you the confidence... Learn about: Fundamentals of Presenting, Presentation material, Presentation techniques...
- Course
- Inhouse in Belfast City
- Intermediate
- Different dates available
...The telephone sales skills workshop will help develop the telephone selling skills of your telephone sales team, with the purpose of achieving and exceeding targets... Learn about: Sales Techniques, Sales Strategy, Sales Marketing...
- Short course
- Belfast City
- Beginner
- Different dates available
- 2 Days
... information to a project team or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving your objectives. This course will equip each delegate with the skills to control every type of conversation, influence without authority and improve quality... Learn about: Skill set, English Language, Overcome negative blocks...
- NVQ
- Belfast City
...To achieve the award at Level 2, candidates must achieve a minimum of 100 Unit Values. Candidates must achieve two mandatory units and then choose...
- Course
- Blended in Belfast City
- 100h
...Suitable for: People in Customer Service roles who already have the skill required to pass Level...
- Short course
- Belfast City
- 1 Day
...The ability to influence positively and effectively is a skill that can be learnt and developed by anyone wishing to communicate their ideas persuasively, to build strong on-going relationships and networks and to gain acceptance and commitment from others. It is also a life skill, you can use... Learn about: Presentation Skills, Decision Making, Delegating Skills...
- Course
- Belfast Cityandanother venue.
- Belfast City
- Beginner
- Different dates available
- 7h - 1 Day
...Assertive people are much more effective at work and they are able to handle what might be considered as difficult situations a lot better than others. One of the most common causes of poor communication and relationship difficulties is due to lack of personal confidence or low self-esteem... Learn about: Communication Training, Influencing Skills, Negotiation Skills...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
... that such relationships will break down over time. This course will demonstrate the core skills of effective negotiation and it will give participants the knowledge, skills... Learn about: Customer Service Skills, Influencing Skills, Skills and Training...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...The most valuable asset in all Call Centre business is its people. Developing them to their full potential is critical to success. The aim of this course is to equip call centre agents with the skills, information and knowledge to combat the typical challenges experienced in a call centre... Learn about: Sales skills, Sales opportunities, Call Centre Skills...
- Course
- Belfast City
- Beginner
- Different dates available
- 7h - 1 Day
... with questions. Who should attend? This course is ideal for individuals would wish to either develop or refine their presentation skills by presenting... Learn about: Body Language, Skills and Training, Basic Grammar...
- Course
- Belfast City
- Different dates available
- 7h - 1 Day
... · The skills of processing, using statements, questions and summarising · Keeping control of the meeting Meeting Participants · The role of participants · How... Learn about: Stress Management, Time management, Influencing Skills...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...Managing a call centre effectively is as much of an art as it is a skill. This course helps highlight the key challenges facing Call Centre Managers and gives practical tips on how to quickly make a difference in your role... Learn about: Leadership style, Business Performance, Call Centre...
- Short course
- Belfast City
- Intermediate
- 1 Day
...DESCRIPTION Course Description DSM Presentation Skills course focuses on public speaking to large and small groups as well as presenting to a single individual. We help attendees to significantly improve their confidence when speaking to groups and how to keep the audience’s attention while driving... Learn about: Sales Training, Account management, Pricing techniques...
- Course
- Belfast City
...A highly participative course involving individual and group discussions and skills practice to enable delegates to share ideas and develop their skill levels. Audience Anyone who is looking to enhance their assertiveness skills Aim This course aims to raise confidence and increase the delegate’s... Learn about: Assertiveness Training, Confidence Training...
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