Complaint Handling
Course
In Reading
Description
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Type
Course
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Location
Reading
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Duration
1 Day
To improve the complaint handling process within your company and to make customer service staff more confident and effective at managing customer complaints. Suitable for: Customer care or customer service staff including departmental managers responsible for managing client relationships.
Facilities
Location
Start date
Start date
About this course
Some existing customer facing experience is advantageous.
Reviews
Teachers and trainers (1)
Kim Larkins
Training Director
Kim Larkins, Member CIPD, is a professional training consultant based in the Thames Valley with over 20 years experience and proven expertise in learning design, coaching, people management and team performance as well as a generalist background in Human Resources.
Course programme
Course review:
One day complaint handling training course covering all aspects of dealing effectively with customer complaints, including complaint management techniques and improving client rapport and empathy.
Complaint Handling