Complaint Handling

Course

In Reading

£ 299 VAT inc.

Description

  • Type

    Course

  • Location

    Reading

  • Duration

    1 Day

To improve the complaint handling process within your company and to make customer service staff more confident and effective at managing customer complaints. Suitable for: Customer care or customer service staff including departmental managers responsible for managing client relationships.

Facilities

Location

Start date

Reading (Berkshire)
See map
Imperial Way, RG2 0TD

Start date

On request

About this course

Some existing customer facing experience is advantageous.

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Reviews

Teachers and trainers (1)

Kim Larkins

Kim Larkins

Training Director

Kim Larkins, Member CIPD, is a professional training consultant based in the Thames Valley with over 20 years experience and proven expertise in learning design, coaching, people management and team performance as well as a generalist background in Human Resources.

Course programme

Course review:

One day complaint handling training course covering all aspects of dealing effectively with customer complaints, including complaint management techniques and improving client rapport and empathy.

Complaint Handling

£ 299 VAT inc.