Complaints Handling
Course
Online
Description
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Type
Course
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Level
Intermediate
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Methodology
Online
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Duration
Flexible
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Start date
Different dates available
This course will look at how to respond to complaints, the complaints handling process and how to identify incidents and errors.
Facilities
Location
Start date
Start date
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 14 years
Subjects
- Legislation
- Errors
- Service
- Advice
- Relation
- Incidents
- Near misses
- Complaint handing
- Adverse events
- Quality of service
Course programme
Demonstrate how to respond to comments and complaints in line with legislation and agreed ways of working;
Describe who to ask for advice and support in handling comments and complaints;
Explain the importance of learning from comments and complaints to improve the quality of service;
Describe how to recognise adverse events, incidents, errors and near misses;
Explain what you must and must not do in relation to adverse events, incidents, errors and near misses; and
Identify the legislation and agreed ways of working in relation to reporting any adverse events, incidents, errors and near misses.
Complaints Handling