Conflict Management and Resolution

Short course

In Brighton

Price on request

Description

  • Type

    Short course

  • Location

    Brighton

  • Duration

    1 Day

Suitable for: Directors, Managers and Supervisors

Facilities

Location

Start date

Brighton (East Sussex)
See map
29 Kemp Street, BN1 4EF

Start date

On request

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Course programme

In the best working environments and teams, conflict is an issue that will arise from time to time. Some conflict could be seen as being "healthy" and provoke constructive discussion. Other Conflict can become negative. If negative conflict goes unrecognised or unchecked it can have a major detrimental effect on a team through low morale, absenteeism and therefore hit productivity. It can even lead to key and effective staff members leaving an organisation. If conflict goes to a hearing, appeal and arbitration it can also become very costly to a business and could cause a business to pay large sums in compensation or settlements. Conflict management therefore is a key skill for effective managers.

This course addresses the following:

  • What is Conflict?
  • The background to employee relations & conflict in the workplace
  • What causes workplace conflict ?
  • Actions to help you minimise conflict
  • Ways to deal with conflict
  • Some tips on dealing with difficult people
  • Skills practice

Conflict Management and Resolution

Price on request