CONFLICT MANAGEMENT - LEVEL 2 COURSE
NVQ
Distance
Description
-
Type
NVQ Level 2
-
Methodology
Distance Learning
-
Class hours
80h
-
Duration
1 Year
-
Start date
Different dates available
-
Online campus
Yes
-
Delivery of study materials
Yes
-
Support service
Yes
-
Virtual classes
Yes
Approximate Study Time: 80 Hours (Self Study) Buy Now More Info This course is designed for people seeking to understand the nature of conflict and provides a series of techniques to deal effectively with conflict and hostility. On successful completion of this course students will receive an accredited Level 2 Certificate of Achievement.
Facilities
Location
Start date
Start date
About this course
At the end of the home study courses students will be able to:
Explore techniques for managing conflict effectively
Demonstrate five conflict handling styles
Adopt good listening techniques
Understand negotiation techniques
Describe problem solving approaches
Demonstrate mediation techniques
Demonstrate how to cope with crises
Describe the concepts of self-development
At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 15 years
Subjects
- Conflict
- Conflict Management
- Management
- Problem Solving
- IT
- Quality
- Accredited
- Quality Training
- Mediation
- IT Management
- Skills and Training
Course programme
The Home Study Courses Include the Following 6 Units:-
Unit One – Conflict & AngerThe Following Topics are Covered: Understand the sources and nature of conflict, Consider different conflict-handling styles and Learn to understand and deal with anger.
Unit Two – Listening SkillsThe Following Topics are Covered: Understand the ideal listening process, Deal with prejudices which may damage your ability to listen and Beware of traps for listeners.
Unit Three – NegotiationThe Following Topics are Covered: Understand the nature of establishment-community conflicts, See how these groups approach conflict situations, Understand the ‘joint problem solving’ approach, learn good negotiating practice and consider strategies for rescuing difficult situations.
Unit Four – MediationThe Following Topics are Covered: Understand the meaning and nature of mediation, Know when mediation is useful, Understand the phases of the mediation process, Deal with problems that can arise during this process and know what qualities you need to develop to be an effective mediator.
Unit Five – Crisis MediationThe Following Topics are Covered: Understand the problem of re-entry, Look at causes of power imbalances in negotiation, Learn to deal with these power imbalances, Understand the importance of establishing a good working relationship with the other party and Deal with the need for mediation in crisis situations.
Unit Six – Practical Conflict Management TechniquesThe Following Topics are Covered: Anger management, Listening Skills, Negotiation, Joint Problem Solving, Role Plays, Adopting good practice and Things to avoid.
Additional information
CONFLICT MANAGEMENT - LEVEL 2 COURSE