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Conflict Management

in West End Training (Wales)

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Course details

Type Course Duration 1 Day
Method / place Contact course provider Inhouse / Classes
Suitability In-company training.
Course objectives This course is tailor made to meet your requirements.
Price Ask
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course provider
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Course programme

Conflict Management
Conflict Management Course

A one-day course.
Topics include:
  • An initial Personal Profile analysis using a computer based system, to assess:
    • natural behaviour patterns and how this is modified in the work environment
    • style of managing work relationships
    • organisation & planning
    • motivation
    • communication
    • decision making
    • overview
    • advantages and disadvantages of the candidate's style
    • stress analysis
    • simulated behavioural traits
  • 4 Types of behaviour:
    • aggressive
    • passive
    • manipulative
    • assertive
  • Know your own strength and the value of others
  • Explosive Conflicts and what causes conflict?
  • Motivation:
    • what makes a good motivator?
    • what is wrong with today's workers?
    • why employees don't get the job done
    • 5 levels of need
  • Creating a vision. What is yours?
  • How to use the styles of:
    • pioneer
    • wheeler dealer
    • captain
    • systems thinker
  • How to negotiate your way to a result
  • Interpersonal skills
  • Positive thinking & positive words
  • How to present yourself :
    • preparation
    • your style
    • listening skills
    • questions
    • the environment
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On West End Training

Provider description
Why is West End Training's approach different to a traditional training company?

The answer is simple.
We tailor-make the training exclusively for you where you can mix and match the topics from our wide range of personal and business development skills to ensure that your people are developed to make a difference to 'the bottom line'.
Advantages of studying with West End Training
Tailor-made development. You control the delegate day cost. How? We charge purely for our time, which can result in your people being developed to a very high standard for half the price of traditional training courses, and because we tailor-make the course exclusively for your people and your business, all of the training is relevant and focused. How do I know that what you do is good quality? West End Training Limited is certified to ISO 9001:2000 and the year 2008 brings celebration of the 14th year in business. What is the next step? Contact one of our many offices by clicking on "Office Locations". You will be contacted and offered a free, no obligation, initial consultation. What else does West End Training do? Attachments with other businesses also adds considerable value to hands-on experience and this can often be arranged through our extensive business contacts across the UK and overseas.
Course provider history
Formed in 1994 with a growth of offices across the UK and overseas. Have a look at our testimonial section and case study section for comments made by our clients. Our client list includes many small, medium and large businesses through to blue-chip national and international organisations which include the names of Abbey Bank, The Honda Corporation, Holiday Inns, The Met Office, The DTI to name only a few.
Specialises in
Personal and Management development Our training also has added value by us building in our experiences of dealing with client companies from across the UK, Central Europe The Middle East and Asia. Have a look at our testimonial section and case study section for comments made by our clients. Our client list includes many small, medium and large businesses through to blue-chip national and international organisations which include the names of Abbey Bank, The Honda Corporation, Holiday Inns, The Met Office, The DTI to name only a few. What is the next step? Contact one of our many offices by clicking on "Office Locations". You will be contacted and offered a free, no obligation, initial consultation. What else does West End Training do? Attachments with other businesses also adds considerable value to hands-on experience and this can often be arranged through our extensive business contacts across the UK and overseas.

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