Conflict Management

Conflict Management Who This Course is For
This course is aimed at managers and supervisors who deal with staff and  have to handle interpersonal difficulties and conflict

Content

• Examination of our own personal responses to conflict
• What skills are needed to manage conflict?
• How to de-escalate difficult and heated situations
• Put together a toolbox of skills and methods to manage conflict well
• Look how negative responses to conflict can have negative responses on morale
• Replacing negative responses with positive  responses
  
• Staying calm and in control of the situation
• Body language-using it to your advantage in re-gaining control
• Feedback-how to provide constructive feedback

What you can expect from the course
Managers and supervisors spend too much time managing interpersonal conflict when their time is valuable and could be spent elsewhere.  This course will provide effective, proven techniques for dealing with many types of conflict freeing those who deal with conflict more time to manage the other aspects of their job.
You can expect the leaner to examine the types of conflict they currently deal with.  From here the course will build on what the learners are already doing and we look at ways of improving the skills they already have.  
Skills practice is a valuable part of this busy training day.
Evaluation
Delegates are invited to evaluate each day of the course via group and individual evaluation