Conflict Management Course
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Thanks a lot for everything, I had a nice time in all, the coure was good and I enjoyed like anything. Thanks to all.
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I found it really useful and they offered great benefit.” I had a nice time in all, thanks to all.
← | →
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The course was great and I learned some awesome tips and tricks and it was really aweesome. I had a nice time and everything was perfect in all manners.
← | →
Training
In City of London
Manage conflict with this course!
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Type
Training
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Location
City of london
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Duration
1 Day
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Start date
Different dates available
The purpose of conflict. Changing what you do for a different outcome. Defining a difficult person. Working with difficult people. Using honesty and agreement. Turning arguments into discussions. Defusing blame. Active listening and responding. Understanding the roles people play. Dealing with strong feelings. Delivering bad news. Feeding the solution not the problem. Choosing appropriate conflict. Creating win-win: achieving resolution. Getting to the core of the problem. Suitable for: This one-day Public Conflict Management Course has a mixture of theory and practical exercises designed to create more effective outcomes. It is suitable for anyone involved in conflict situations domestically or in the workplace. It helps you understand that solution lies with you, not them. Changing what you do, what you say and how you say it, you will create changes in the other person. Even if you don't always get what you want, you will be driving what happens between the two of you, not them.
Facilities
Location
Start date
Start date
About this course
Working with Difficult People
Using Honesty and Agreement
Turning Arguments into Discussions
Defusing Blame
Dealing with Strong Feelings
Delivering Bad News
Feeding the Solution Not the Problem
Choosing Appropriate Conflict
Creating Win-win: Achieving Resolution
Anyone facing conflict
Anyone working with difficult people
Any Leader dealing with conflict
Reviews
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Thanks a lot for everything, I had a nice time in all, the coure was good and I enjoyed like anything. Thanks to all.
← | →
-
I found it really useful and they offered great benefit.” I had a nice time in all, thanks to all.
← | →
-
The course was great and I learned some awesome tips and tricks and it was really aweesome. I had a nice time and everything was perfect in all manners.
← | →
Course rating
Recommended
Centre rating
Oliver Sweeney
Creative Strategic Thinking Course
Teresa Muldoon
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 15 years
Subjects
- Conflict
- Conflict Management
- Driving
- Difficult People
- Effective Communication
- Crisis Management
- Networking
- Conversation
- Communication Skills
- Managing Conflict
Teachers and trainers (1)
Tina Lamb
Senior Partner
Script-writer, Actor, restaurateur. Restaurateur? Yes, Tina established and ran a restaurant in St Thomas in the Caribbean before returning to the UK to 'settle down' as an actor. That combination of experience and risk-taking is what Tina brings to all her programmes. Although adept at just about every programme we have going, she's particularly skilled at running our Presentation Skills, Assertiveness Training, Business Networking and Customer Service Courses, primarily because she is one of the best and most fearless networkers we know.
Course programme
Course Objectives: Working with difficult people Using honesty and agreement Turning arguments into discussions Defusing blame Dealing with strong feelings Delivering bad news Feeding the solution not the problem Choosing appropriate conflict Creating win-win: achieving resolution
Conflict Management Course