Conflict management

Training World

Price on request
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Important information

Description

This course is designed for supervisors and management. It will teach them to. understand why conflicts occur and how to deal with them positively.

Important information

Certificate of Attendance.

Venues

Where and when

Starts Location
On request
Glasgow
London, Scotland
On request
London
22 Larchwood Close, RM5 3QX, London, England
See map
On request
Manchester
Greater Manchester, England

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Course programme

Introduction
This course is designed for supervisors and management. It will teach them to understand why conflicts occur and how to deal with them positively.
Objectives
By the end of the course, participants will have a better understanding of, and how to deal with:

  • Identifying conflict
  • Positive conflict
  • Negative conflict
  • Value based conflict
  • Crucial issues
    • Conflict around values
    • Creation of conflict around change
  • Management techniques with regard to conflict
    • Individual management
    • Team management
  • Compatibility
  • Equal opportunities
  • Causations
    • Dilemma
    • Cultural differences
Course Duration
Two days
Certification
Certificate of Attendance.

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