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Conflict Management

NVC Awareness

Classes - Training

Place

Aylesford (Kent)

Duration

1 Day

Start

26/03/2010

Requirements

The course is open to all delegates wishing to gain recognition by undertaking the City and Guilds 1... see more884 Course qualification. However due to the nature of the learning and assessment required for the qualification candidates will need basic literacy and numerical skills.

Price

On request

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NVC Awareness

Conflict Management

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Course details

Type Training Duration 1 Day

Method / place Contact course provider Classes in Aylesford where

Students per class 12

Suitability People who work across both the public and private sectors and who come into contact with violent, aggressive or abusive people and anyone who may work alone.

Requirements	The course is open to all delegates wishing to gain recognition by undertaking the City and Guilds 1884 Course qualification. However due to the nature of the learning and assessment required for the qualification candidates will need basic literacy and numerical skills. see more

Price	Ask the course provider

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Course programme

Conflict Management

Conflict Management Course

Aim:

To develop the knowledge, skills and behaviours to effectively manage conflict in the workplace.

Course Outline:

By the end of the course those attending will have be taught techniques for Introduction to workplace violence.

Dynamic risk assessment
Self awareness
Proactive service delivery
Communication skills
Signalling non aggression
Defusing and calming
High risk conflict
Post incident support

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Venues and dates


Where	Aylesford see map
When	Start: 26/03/2010 Finish: 26/03/2010 See calendar

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On NVC Awareness

Provider description

NVC Awareness has an extensive range of knowledge and experience and is one of the UK's premier providers of Conflict Prevention and Management training, including Physical Intervention Skills development for dealing with violent behaviours. Through the process of training needs analysis we ensure that training is tailored to meet the best practice needs and support of clients from a wide and varied range of sectors.