Conflict Management (Level 2 Award)
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I had great time doing this course. The course material is very good and the support from the tutors is excellent.
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Course
Distance
Description
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Type
Course
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Level
Intermediate
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Methodology
Distance Learning
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Class hours
90h
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Duration
12 Months
The objectives of the course are to: Understand basic concepts of conflict management Explore techniques for managing conflict effectively Demonstrate five conflict handling styles Adopt good listening techniques Understand negotiation techniques Describe problem solving approaches Demonstrate mediation techniques Demonstrate how to cope with crises Describe the concepts of self-development.
Important information
Price for Emagister users: The enrolment fee for the Level 2 Conflict Management home study course is £312.50 (Inc VAT), though for a limited tim
Facilities
Location
Start date
Start date
About this course
Key Topics
The Level 2 Conflict Management course is divided into following six modules:
Conflict and anger
Listening skills
Negotiation
Mediation
Crisis Mediation
Practical Conflict Management Techniques
The good news is that no prior learning knowledge or experience is essential to take this course.
Level 2 Award in Conflict Management
Reviews
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I had great time doing this course. The course material is very good and the support from the tutors is excellent.
← | →
Course rating
Recommended
Centre rating
Michelle
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 16 years
Subjects
- IT
- IT Management
- Management
- Conflict Management
- Conflict
- Negotiation Skills
Teachers and trainers (1)
Support Advisor
Support Advisor
Course programme
Conflict Management
How is the course structured?The Level 2 Award in Conflict Management course is divided into six comprehensive modules:
Unit 1: Conflict and anger
- understand the sources and nature of conflict
- consider different conflict-handling styles
- learn to understand and deal with anger
Unit 2: Listening skills
- understand the ideal listening process
- deal with prejudices which may damage your ability to listen
- beware of traps for listeners
Unit 3: Negotiation
- understand the nature of establishment-community conflicts
- see how these groups approach conflict situations
- understand the ‘joint problem solving’ approach
- learn good negotiating practice
- consider strategies for rescuing difficult situations
Unit 4: Mediation
- understand the meaning and nature of mediation
- know when mediation is useful
- understand the phases of the mediation process
- deal with problems that can arise during this process
- know what qualities you need to develop to be an effective mediator
Unit 5: Crisis Mediation
- understand the problem of re-entry
- look at causes of power imbalances in negotiation
- learn to deal with these power imbalances
- understand the importance of establishing a good working relationship with the other party
- deal with the need for mediation in crisis situations
- Practical exercises for developing conflict management skills including
- Anger management
- Listening Skills
- Negotiation
- Joint Problem Solving
- Role Plays
- Adopting good practice
- Things to avoid
COURSE ASSESSMENT
This course is marked through a process of continuous assessment guided by your tutor following ABC guidelines. This means that your qualification will be awarded according to your performance on assessments rather than by taking an exam.
Upon verification of the activities, exercises and assignments, a certificate of achievement will be awarded by the national awarding organisation ABC Awards, as confirmation that your written work has met all of the learning outcomes and assessment criteria for the programme.
COURSE FEESOur aim is to provide you with the best deal available, therefore the registration fee, certification fee and full tutor support is included in the course price for you. The enrolment fee for the Level 2 Conflict Management home study course is £312.50, though for a limited time we are offering you the opportunity to pay only £250 which is a 20% discount if you enrol online and pay in full.
You can also opt for our Easy Payment Plan and enrol online today by paying a deposit of £62.50 and then 4 equal payments of £62.50 per month. The first instalment is paid about a month after you receive your course.
Additional information
Conflict Management (Level 2 Award)