Conflict Management (Level 2 Award)

5.0
1 review
  • I had great time doing this course. The course material is very good and the support from the tutors is excellent.
    |

Course

Distance

£ 250 VAT inc.

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Description

  • Type

    Course

  • Level

    Intermediate

  • Methodology

    Distance Learning

  • Class hours

    90h

  • Duration

    12 Months

The objectives of the course are to: Understand basic concepts of conflict management Explore techniques for managing conflict effectively Demonstrate five conflict handling styles Adopt good listening techniques Understand negotiation techniques Describe problem solving approaches Demonstrate mediation techniques Demonstrate how to cope with crises Describe the concepts of self-development.

Important information

Price for Emagister users: The enrolment fee for the Level 2 Conflict Management home study course is £312.50 (Inc VAT), though for a limited tim

Facilities

Location

Start date

Distance Learning

Start date

Different dates availableEnrolment now closed

About this course


Key Topics

The Level 2 Conflict Management course is divided into following six modules:

Conflict and anger
Listening skills
Negotiation
Mediation
Crisis Mediation
Practical Conflict Management Techniques

The good news is that no prior learning knowledge or experience is essential to take this course.

Level 2 Award in Conflict Management

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Reviews

5.0
  • I had great time doing this course. The course material is very good and the support from the tutors is excellent.
    |
100%
4.6
excellent

Course rating

Recommended

Centre rating

Michelle

5.0
27/04/2015
What I would highlight: I had great time doing this course. The course material is very good and the support from the tutors is excellent.
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

This centre's achievements

2016

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 16 years

Subjects

  • IT
  • IT Management
  • Management
  • Conflict Management
  • Conflict
  • Negotiation Skills

Teachers and trainers (1)

Support Advisor

Support Advisor

Support Advisor

Course programme

Conflict Management

How is the course structured?

The Level 2 Award in Conflict Management course is divided into six comprehensive modules:

Unit 1: Conflict and anger
- understand the sources and nature of conflict
- consider different conflict-handling styles
- learn to understand and deal with anger

Unit 2: Listening skills
- understand the ideal listening process
- deal with prejudices which may damage your ability to listen
- beware of traps for listeners

Unit 3: Negotiation
- understand the nature of establishment-community conflicts
- see how these groups approach conflict situations
- understand the ‘joint problem solving’ approach
- learn good negotiating practice
- consider strategies for rescuing difficult situations

Unit 4: Mediation
- understand the meaning and nature of mediation
- know when mediation is useful
- understand the phases of the mediation process
- deal with problems that can arise during this process
- know what qualities you need to develop to be an effective mediator

Unit 5: Crisis Mediation
- understand the problem of re-entry
- look at causes of power imbalances in negotiation
- learn to deal with these power imbalances
- understand the importance of establishing a good working relationship with the other party
- deal with the need for mediation in crisis situations

Unit 6: Practical Conflict Management Techniques
- Practical exercises for developing conflict management skills including
- Anger management
- Listening Skills
- Negotiation
- Joint Problem Solving
- Role Plays
- Adopting good practice
- Things to avoid

COURSE ASSESSMENT

This course is marked through a process of continuous assessment guided by your tutor following ABC guidelines. This means that your qualification will be awarded according to your performance on assessments rather than by taking an exam.

Upon verification of the activities, exercises and assignments, a certificate of achievement will be awarded by the national awarding organisation ABC Awards, as confirmation that your written work has met all of the learning outcomes and assessment criteria for the programme.

COURSE FEES

Our aim is to provide you with the best deal available, therefore the registration fee, certification fee and full tutor support is included in the course price for you. The enrolment fee for the Level 2 Conflict Management home study course is £312.50, though for a limited time we are offering you the opportunity to pay only £250 which is a 20% discount if you enrol online and pay in full.

You can also opt for our Easy Payment Plan and enrol online today by paying a deposit of £62.50 and then 4 equal payments of £62.50 per month. The first instalment is paid about a month after you receive your course.

Additional information

Career Opportunity : Family Mediator

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Conflict Management (Level 2 Award)

£ 250 VAT inc.