Conflict Management Level 2

Oxbridge Home Learning
Online

£295
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Important information

  • Vocational qualification
  • Online
  • 80 hours of class
  • When:
    Flexible
Description

Would you like a better understanding of how to prevent conflict situations from arising? .
Do you wish to feel more confident in being able to deal with situations if they occur?  .
A distance learning course is the ideal way to gain a Level 2 in Conflict Management.   This course has been designed for people seeking to understand the nature of conflict and provides a series of techniques to deal effectively with conflict and hostility..
.
Conflict Management has been developed to meet the requirements of
individuals who require training in conflict management.  Students can be from any environment where conflict, anger and hostility are encountered It is
appropriate for a wide range of sectors and is suitable for anyone who
has a telephone or customer facing role, deals with service users or the public.  The course will provide the student with a thorough knowledge of the subject and includes the basic concepts of conflict management, techniques for managing conflict effectively, listening and negotiation techniques as well as how to cope with crises..
.
It
can also be a useful qualification for individuals who would like a
better understanding of how to prevent conflict situations from arising
and feel more confident in being able to deal with situations should they
arise. .
Many industries and roles have benefited from this course not just traffic wardens!.
.
On this course you will:.
Learn techniques for managing conflicts effectivelyLearn listening and negotiation techniquesBe able to demonstrate conflict handling stylesAdopt good listening techniques and Understand negotiation techniquesDescribe problem solving approachesDemonstrate mediation techniques.
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Course Contents  This course consists of six  units of study:  1 Conflict and anger  Understand the sources and nature of conflict Consider different conflict -handling styles Learn to understand and deal with anger   2 Listening...

Important information
Venues

Where and when

Starts Location
Flexible
Online

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What you'll learn on the course

IT
Conflict
IT Management
Management
Conflict Management
Mediation
Skills and Training
Problem Solving

Course programme

This course consists of six units of study: 1 Conflict and anger Understand the sources and nature of conflict Consider different conflict -handling styles Learn to understand and deal with anger 2 Listening skills Understand the ideal listening process Deal with prejudices which may damage your ability to listen Beware of traps for listeners 3 Negotiation Understand the nature of establishment-community conflicts See how these groups approach conflict situations understand the Ôjoint problem solvingÕ approach Learn good negotiating practice Consider strategies for rescuing difficult situations 4 Mediation Understand the meaning and nature of mediation Know when mediation is useful Understand the phases of the mediation process Deal with problems that can arise du ring this process Know what qualities you need to develop to be an effective mediator 5 Crisis Mediation Understand the problem of re-entry Look at causes of power imbalances in negotiation Learn to deal with these power imbalances Understand the importance of establishing a good working relationship with the other party Deal with the need for mediation in crisis situations 6 Practical Conflict Management Techniques Practical exercises for developing conflict management skills including Anger management Listening Skills Negotiation Joint Problem Solving Role Plays Adopting good practice Things to avoid

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