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Conflict Management Level 2

Oxbridge Home Learning

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Important information

Typology Vocational qualification
Methodology Online
Duration 6 Months
Start Different dates available
  • Vocational qualification
  • Online
  • Duration:
    6 Months
  • Start:
    Different dates available

A distance learning course is the ideal way to gain a Level 2 in Conflict Management. This course has been designed for people seeking to understand the nature of conflict and provides a series of techniques to deal effectively with conflict and hostility.

Conflict Management has been developed to meet the requirements of individuals who require training in conflict management. Students can be from any environment where conflict, anger and hostility are encountered It is appropriate for a wide range of sectors and is suitable for anyone who has a telephone or customer facing role, deals with service users or the public. The course will provide the student with a thorough knowledge of the subject and includes the basic concepts of conflict management, techniques for managing conflict effectively, listening and negotiation techniques as well as how to cope with crises.

It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations should they arise.

Many industries and roles have benefited from this course not just traffic wardens!


Where and when

Starts Location
Different dates available
Starts Different dates available

Frequent Asked Questions

· What are the objectives of this course?

On this course you will: Learn techniques for managing conflicts effectively Learn listening and negotiation techniques Be able to demonstrate conflict handling styles Adopt good listening techniques and Understand negotiation techniques Describe problem solving approaches Demonstrate mediation techniques

· Requirements

You don't need any prior skills in the subject area to start this course.

· Qualification

At the end of this course successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details all of the units you have completed as part of your course).


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What you'll learn on the course

Anger Management
Conflict Management
Problem Solving
Listening Skills
IT Management
Skills and Training
Crisis Mediation
Conflict Management Techniques
Listening process
Conflict -handling styles

Course programme

This course consists of six units of study: 1 Conflict and anger
  • Understand the sources and nature of conflict
  • Consider different conflict -handling styles
  • Learn to understand and deal with anger
2 Listening skills
  • Understand the ideal listening process
  • Deal with prejudices which may damage your ability to listen
  • Beware of traps for listeners
3 Negotiation
  • Understand the nature of establishment-community conflicts
  • See how these groups approach conflict situations
  • understand the ‘joint problem solving’ approach
  • Learn good negotiating practice
  • Consider strategies for rescuing difficult situations
4 Mediation
  • Understand the meaning and nature of mediation
  • Know when mediation is useful
  • Understand the phases of the mediation process
  • Deal with problems that can arise during this process
  • Know what qualities you need to develop to be an effective mediator
5 Crisis Mediation
  • Understand the problem of re-entry
  • Look at causes of power imbalances in negotiation
  • Learn to deal with these power imbalances
  • Understand the importance of establishing a good working relationship with the other party
  • Deal with the need for mediation in crisis situations
6 Practical Conflict Management Techniques
  • Practical exercises for developing conflict management skills including
  • Anger management
  • Listening Skills
  • Negotiation
  • Joint Problem Solving
  • Role Plays
  • Adopting good practice
  • Things to avoid

Each unit is followed by a written tutor marked assignment (TMA), which is submitted and then marked by your tutor. You will not be required to take an external exam.

Achievements for this centre


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