Conflict Resolution – Dealing with difficult people
Course
Online
Description
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Type
Course
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Level
Intermediate
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Methodology
Online
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Duration
1 Day
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Start date
Different dates available
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
Success in dealing with conflict comes from understanding how we behave, as well as how we can influence others. If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations. In this one-day workshop, you will learn how to turn difficult situations into opportunities for growth.
Facilities
Location
Start date
Start date
About this course
During this interactive, linked and practical conflict resolution training course, you will learn about:
Conflict as communication
Benefits of confrontation
Preventing problems
Getting focused
Dealing with anger (yours and others)
Dealing with problems
The three step conflict resolution model
Changing yourself
Why don’t people do what they are supposed to?
De-stress options to use when things get ugly
Reviews
Subjects
- Anger Management
- Conflict
- Conflict Management
- Conflict Resolution
- Problem Solving
- Self-improvement
- Approach
- Communication Skills
- Communications
- Difficult People
Teachers and trainers (1)
Taylor Mason
Very Experienced Trainers
All our trainers are experts in their field, most of which have worked for us for some time. From 1-1 coaching to complex change programmes we have the skills and experinece. We cover, Human Resouces, Communicaton Skills, Leadership and Supervision, Microsoft & IT, Sales & Marketing, Personal Development, Health & Safety, Project Management, PA & Office Skills,
Course programme
The current outline for this conflict resolution training course enables you to:
- Recognise how your own attitudes and actions impact others.
- Find new and effective techniques for dealing with difficult people.
- Learn some techniques for managing and dealing with anger.
- Develop coping strategies for dealing with difficult people and difficult situations.
During this interactive, linked and practical conflict resolution training course, you will learn about:
- Conflict as communication
- Benefits of confrontation
- Preventing problems
- Getting focused
- Dealing with anger (yours and others)
- Dealing with problems
- The three step conflict resolution model
- Changing yourself
- Why don’t people do what they are supposed to?
- De-stress options to use when things get ugly
Conflict Resolution – Dealing with difficult people