Conflict Resolution in the Workplace

Business Administration Knowledge


Conflict is unfortunately an ever increasing subject both personally and at work. However with the right guidance and techniques you can overcome and avoid conflict in most situations that you could be unwillingly faced with. On the Conflict Resolution in the Workplace Programme, you will learn effective techniques for dealing successfully with anger and hostility.
This course is designed for people who wish to gain an understanding of principles and practice of Conflict Management. The course will offer you the skills necessary to mediate and negotiate when faced with conflict and to understand situations from which anger and confrontation can arise.
Upon completion of the Conflict Resolution in the Workplace Programme, students will have adopted the knowledge to demonstrate five conflict handling styles, demonstrate mediation techniques, understand basic concepts of conflict management and to adopt good listening techniques, to name but a few of the objectives covered in the Conflict Resolution in the Workplace Programme.
This course is carried out using detailed blended learning resource pack which can be kept to record a staff members development in the subject. Assessment is through a multiple choice question paper and completion of workbook.
Our best price includes all the course materials, registration, certification and postage.


LEARNING OUTCOMES

• Module 1: Diffusing Difficult Situations in the Workplace
• Module 2: Preventing and Managing Physical Abuse in the Workplace
• Module 3: Mediation in the Workplace
• Module 4: Legislation Affecting Personal Safety at Work