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Homepage › Personal Development Courses › Management Skills Courses › Leadership Courses

Confrontation & Conflict Management

in Bright Methods (England)

Classes Course

Place:

Bristol

Price:

£250 + VAT

Duration:

2 Days

Start:

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Requirements:

Communication skills or negotiation skills training course may be helpful.

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Course objectives:

Explain the increase in workplace conflict and what forces are driving this increase Explain the motivation for managing conflict in the workplace Explain and compare disagreement and conflict Analyze personal styles and their implications for conflict management Apply effective techniques to managing conflict Apply effective communication and negotiating techniques to conflict management

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Course details

Type Course Duration 2 Days
Method / place Contact course provider Inhouse / Classes in Bristol where
Suitability There are many occasions in today's challenging work environment when disagreement and conflict cause frustration and reduce productivity. This workshop identifies situations in which conflict may occur and suggests techniques for handling confrontation and conflict. It also provides exercises for establishing and reinforcing those techniques
Course objectives Explain the increase in workplace conflict and what forces are driving this increase Explain the motivation for managing conflict in the workplace Explain and compare disagreement and conflict Analyze personal styles and their implications for conflict management Apply effective techniques to managing conflict Apply effective communication and negotiating techniques to conflict management
Requirements
Communication skills or negotiation skills training course may be helpful.
Price £250 + VAT
Get direct information on how to enrol, venues and availability...

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Course programme

Confrontation & Conflict Management
Drivers for Confrontation in the Workplace
Disagreement and conflict
Changes in the workplace

Motivation for Managing Conflict
Organizational styles and culture
Why and when people disagree at work

Levels of Disagreement
Leveraging disagreement
Constructive and creative discussion
Techniques for analyzing causes and sources of disagreement
Achieving consensus

Recognizing Personal Style
Personal styles of handling disagreement
Personal styles of handling conflict

Effective Communication and Negotiation
Verbal and non-verbal communication
Win-win negotiation techniques

Conflict
Techniques for managing conflict
Critical and non-critical issues
Stakeholders
Sources of disagreement and dissension

Handling Confrontations
Difficult situations and personalities
Techniques for managing difficult people

Conclusion
Critical success factors
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Venues and dates



Where Bristol, 1st Floor, Aztec Centre, Aztec West, Almondsbury
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On Bright Methods

Provider description
Bright Methods specialises in providing high quality management and personal development training for all types of private and public sector organisations. All our courses are run by recognised industry experts with substantial training experience. We aim to provide the necessary skills to allow your organisation grow and develop to meet the needs of the market. Bright Methods has an impressive client list in banking, professional services, and local government.

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